04-20-2017 02:56 PM - edited 01-04-2022 01:41 PM
04-20-2017 03:21 PM - edited 04-20-2017 03:24 PM
Hi @ameko!
The US roaming ad-ons are not part of your regular plan. These add-ons should be bought when needed and become active for 10 days from the day you purchase. So buy it when you leave for the US. After 10 days, you can purchase another one by signing into selfserve from the US.
If you experience any trouble with this now or even while in the US, send a help request via private message to the mods including your public mobile phone number and the mods will take care of you fairly quickly.
04-20-2017 03:14 PM
04-20-2017 03:10 PM - edited 04-20-2017 03:11 PM
I believe the add on starts the moment you buy it and it is applied to your plan, and considering that it is a 10 day add on it will expire after 10 days, or if you use it fully. I dont think there is a due date for an add on
In comparison, local ad ons such as 1gb or long distance will stay valid as long as they do not get used fully (they roll over from cycle to cycle).
04-20-2017 02:59 PM