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Good Citizen / Bon Citoyen

Upgraded my plan from 3G to LTE - my phone isn't changing over

LTE is available in my city and I have tried rebooting my phone as well as removing and re-inserting my SIM card.

 

I went from a $25 plan to a $67 plan so that I will have LTE while I travel this month. After 2 days, my network hasn't changed over. 

 

How do I make this happen? For $67 I want LTE or I would like a refund but can't figure out how to actually problem solve this with Public. 

Tags (3)
Mayor / Maire

Re: Upgraded my plan from 3G to LTE - my phone isn't changing over

@kathryncsmsWhat phone are you talking about? Have you enabled LTE on your phone? You do know Public Mobile typically runs on LTE network but throttled to 3Mbps right? Not just 3G unless your phone doesn't support Telus' LTE network or you manually force it to 3G mode.

Good Citizen / Bon Citoyen

Re: Upgraded my plan from 3G to LTE - my phone isn't changing over

@GinYVR Samsung A5 2017. Enabling LTE worked, thank you. Didn't know that they throttled LTE though... isn't that false advertising? Why am I paying so much for a better network I can't properly use? Kind of defeats the purpose of upgrading since I needed the faster speed for accurate maps/driving directions that don't lag.

 

This carrier confuses me so much.

Mayor / Maire

Re: Upgraded my plan from 3G to LTE - my phone isn't changing over

@kathryncsmsI don't know what you mean by "paying so much for better network".. Public is already one of the cheapest (if not the cheapest) providers of data in the country. I am not sure where else can you get the service cheaper legally.

 

I don't know how you can't know it is throttled since all the plans with data "have so so so much data at 3G speeds". It is at 3G speeds but using LTE technology.

 

Getting full speed LTE will not be make much difference "accurate maps/driving directions that don't lag"

Good Citizen / Bon Citoyen

Re: Upgraded my plan from 3G to LTE - my phone isn't changing over

@GinYVR The $67 plan I upgraded to isn't much cheaper than other companies. 

 

I don't understand what you're trying to say in your post other than to ridicule me with a lot of words and little helpful information. I am not on a 3G plan, I am on an LTE plan. I know 3G is slow. That's why I upgraded and increased my monthly cost by $40. I am surprised to learn that the LTE plan is throttled because they haven't advertised that anywhere. Instead, they advertise LTE on "Canada's fastest network" (Telus). My mistake for taking this to mean if I paid close to $70 I would get good quality speeds?

Mayor / Maire

Re: Upgraded my plan from 3G to LTE - my phone isn't changing over

@kathryncsmsNo We all use LTE as default but at 3G speeds.. You mentioned initially you were using 3G only. If you get LTE via Build your own plan you are supposed to get full LTE speeds, AND IF you had enable LTE, that's what you have done after 1st message.

Deputy Mayor / Adjoint au Maire

Re: Upgraded my plan from 3G to LTE - my phone isn't changing over

Hi @kathryncsms 

 

All Public Mobile plans have access to the LTE network. The "3G" plans are using throttled LTE, while the "LTE" plans use full speed LTE.

 

I'd recommend you stay on a 3G plan and keep LTE enabled on your phone. It'll save you a lot of money and you won't notice any speed difference.

Mayor / Maire

Re: Upgraded my plan from 3G to LTE - my phone isn't changing over

@kathryncsmsAll users at Public Mobile with LTE enabled phones by default uses LTE throttled @ 3G speeds . You mentioned you are using 3G only in your first message, that means you didn't enabled LTE (you fixed that). If you have paid for the LTE plan with the Build your own plan, you should be getting unthrottled speed. However since lags has to do with network latency not speed, AND navigational software is not data hungry at all, you would not see significant difference EVEN if you use full speed LTE.

 

You broached the subject of false advertising.. If you look closely at Public Mobile's Plans.. I don't see any false advertising. In fact giving 3G speeds at LTE, lowers everyone's latencies.

Good Citizen / Bon Citoyen

Re: Upgraded my plan from 3G to LTE - my phone isn't changing over

@sheytoon Can you explain why staying on a 3G plan while keeping LTE enabled won't be any different than having the build your own LTE plan please? The previous person said it is throttled at the 3G level... am I not removing this by upgrading to an LTE data plan?

Oracle

Re: Upgraded my plan from 3G to LTE - my phone isn't changing over

@kathryncsms, it is a known behavior that when switching from 3G to full LTE speed plan or vice versa, the transition takes roughly 2 days.  If the condition persists, then you need to take it up with the moderator team to resolve. The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.