Upgrade plan

[HwT]

I can't remember my email or password but I'm on auto and want to upgrade my plan b4 it renews on the 11th what can I do?

[Staliger]

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@HwT wrote:

I can't remember my email or password but I'm on auto and want to upgrade my plan b4 it renews on the 11th what can I do?

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@HwT If you coulnd't receive access to your account using the link above, you can talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jb456 · Accepted solution]

Use the forgot password link

https://selfserve.publicmobile.ca/forgot-password/

When changing plans be sure to select CHANGE AT NEXT RENEWAL. So that at renewal date you'll be charged and new plan will start then. If you select change now you will be charged right away and there would be no refund for the days you did not use current plan.