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Unable to port number from Rogers

jshmeek
Model Citizen / Citoyen Modèle

Hello,

I just activated on the $120/90 day plan. When I activated, I made sure to choose a new number prior to porting my old one. When I tried porting my number through the self serve system, I got the message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

 

Any help would be appreciated, and I suspect this will require a mod. Thanks.

 
9 REPLIES 9

Raven_Jet
Model Citizen / Citoyen Modèle
Thank you!

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @Raven_Jet

 

Sorry to hear about this, 

 

Can you please send me a private message with

 

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

 

Thanks, 

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Raven_Jet
Model Citizen / Citoyen Modèle
Ok I am adding my message here because I can't port from Telus...

SD08
Retired Oracle / Oracle Retraité

@darrylh

All of the moderators listed in this link can help fix any account issues:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

Tagging or sending a private message to any of them will get their collective attention, and any of them can respond even if they weren't the one originally tagged. For more information on how the moderator contact system works, please read the linked article.

darrylh
Great Neighbour / Super Voisin

I'm having the same trouble and I've PM'd @Shazia_K as well.  (Is she always the right person for this kind of thing?)

jshmeek
Model Citizen / Citoyen Modèle

Contact the mod listed above. My number has already been ported over. Cheers

dkhbenson
Good Citizen / Bon Citoyen

I'm getting the same error message when trying to port over a Rogers number as well.

jshmeek
Model Citizen / Citoyen Modèle

Had a feeling that'd be the case. Thanks for the help.

mimmo
Retired Oracle / Oracle Retraité

Best is to contact a  mod @Shazia_K clcik her name and select send message.

 

give all your old account details phone number name on account exatly, and phone number and give your PM number and sim card number.  they will tak  care of teh rest.

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