03-04-2020 08:58 PM - edited 01-05-2022 09:47 AM
I'm having a problem to open my voicemail. Do I need to change my password? I've been using my PM for 3days. At first, my issue was I didn't have a service network, now my voicemail. Thank you in advance for all the suggestions.
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03-04-2020 11:32 PM
@Enaguit1 wrote:It is Iphone8. Yes I re started my phone already . It keeps showing on the phone "error performing request, Unknown error" after I type my PIN.
Your voicemail password is not your account PIN. It's whatever you've set it to. As mentioned earlier, you can reset the voicemail password from your self serve account.
03-04-2020 11:15 PM
@Enaguit1 wrote:It is Iphone8. Yes I re started my phone already . It keeps showing on the phone "error performing request, Unknown error" after I type my PIN.
Go to your self serve and reset voicemail password. This resets the password to your 10 digit number.
Then dial 1-778-580-4001 and see if it gets into your voicemail system. It will need you to do the initial setup. If you're on the $15 plan then you can do this from another phone so as not to use your minutes.
Let us know how you make out.
03-04-2020 11:02 PM
It is Iphone8. Yes I re started my phone already . It keeps showing on the phone "error performing request, Unknown error" after I type my PIN.
03-04-2020 09:32 PM - edited 03-04-2020 09:32 PM
@Enaguit1 If this is the first time you are accessing voicemail, you may have not yet initialized it. This article may help: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail
03-04-2020 09:19 PM - edited 03-04-2020 09:22 PM
@Enaguit1 what's the make and model of your phone? Have you tried restarting your phone? What's the message that you get when you can't access it? Thanks.
Try this link to see if anything sounds familiar to you https://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-access-my-voicemail/m-p/509286#M108...
@Enaguit1 wrote:I'm having a problem to open my voicemail. Do I need to change my password? I've been using my PM for 3days. At first, my issue was I didn't have a service network, now my voicemail. Thank you in advance for all the suggestions.
03-04-2020 09:02 PM - edited 03-04-2020 09:03 PM
Hi @Enaguit1
You can reset your voicemail password in your selfserve https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/reset-voicemail-password/
See if that helps