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Great Neighbour / Super Voisin

Unable to place acall

Prompt and message claims that I had used up my minutes! I am on $ 15 Plan.

Purchased add on yesterday for 500 Canada wide calls. Still I cakeep getting voice

prompt saying i can not make calls!

 

Please help

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Mayor / Maire

Re: Unable to place acall

Are you certain you actually bought the add-on? Very often it is done incorrectly leaving you with the $5 you added just sitting as available funds. it is a convoluted process where you have to add the required funds and THEN select the add-on. Most select the add-on and then add funds which leaves the $$ sitting as unused available funds. Check and see.

 

AE_Collector

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Mayor / Maire

Re: Unable to place acall


@dinkle wrote:

Prompt and message claims that I had used up my minutes! I am on $ 15 Plan.

Purchased add on yesterday for 500 Canada wide calls. Still I cakeep getting voice

prompt saying i can not make calls!

 

Please help


Did you top up your account by $5 first or have a balance of at least $5? Then you buy the add on. 

Highlighted
Mayor / Maire

Re: Unable to place acall

@dinkle  Dial 611 and verify that you have the add-on added. If not, just try to purchase the add-on again and it should work.

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