cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to place acall

dinkle
Great Neighbour / Super Voisin

Prompt and message claims that I had used up my minutes! I am on $ 15 Plan.

Purchased add on yesterday for 500 Canada wide calls. Still I cakeep getting voice

prompt saying i can not make calls!

 

Please help

3 REPLIES 3

geopublic
Mayor / Maire

@dinkle  Dial 611 and verify that you have the add-on added. If not, just try to purchase the add-on again and it should work.

LurganIeUk
Mayor / Maire

@dinkle wrote:

Prompt and message claims that I had used up my minutes! I am on $ 15 Plan.

Purchased add on yesterday for 500 Canada wide calls. Still I cakeep getting voice

prompt saying i can not make calls!

 

Please help


Did you top up your account by $5 first or have a balance of at least $5? Then you buy the add on. 

AE_Collector
Mayor / Maire

Are you certain you actually bought the add-on? Very often it is done incorrectly leaving you with the $5 you added just sitting as available funds. it is a convoluted process where you have to add the required funds and THEN select the add-on. Most select the add-on and then add funds which leaves the $$ sitting as unused available funds. Check and see.

 

AE_Collector

Need Help? Let's chat.