Unable to make outgoing calls and unable to use data as well

[balaguhan]

Hi @Moderator_Team,

Need your help,

1. Iam not able to make any outgoing calls... I have the plan where 100 mins calling is included and i have'nt used the 100 mins yet. Could you please help.

2. Whenever I turn on my Data, Iam unable to use data as well. This is my phone model details.

OPPO phone :

NETWORK

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 2100
4G bands	LTE band 1(2100), 3(1800), 5(850), 8(900), 38(2600), 40(2300), 41(2500)
Speed	HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat13 600/100 Mbps

[computergeek541]

@balaguhan , are has voice ever worked or are you a new customer?

Speaking of the 850 and 1900MHz UMTS bands, It's not even a matter of the occasional place not having one or the other available.  I believe that there are entire regions that do not have UMTS band 5 (850MHz) at all. If you're in a location such as that, this would explain the lack of phone call ability.

[Dunkman]

@balaguhan 

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@balaguhan wrote:

Hi @Moderator_Team,

Need your help,

1. Iam not able to make any outgoing calls... I have the plan where 100 mins calling is included and i have'nt used the 100 mins yet. Could you please help.

2. Whenever I turn on my Data, Iam unable to use data as well. This is my phone model details.

OPPO phone :

NETWORK

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 2100
4G bands	LTE band 1(2100), 3(1800), 5(850), 8(900), 38(2600), 40(2300), 41(2500)
Speed	HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat13 600/100 Mbps

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Your phone will not work well with public mobile.

Public Mobile uses the following frequency bands:

• 4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
• HSPA: 850 MHz, 1900 MHz (UMTS).

3G band is missing 1900, so your talk may be hit and miss.  You also have only 1 4G band.

Try your SIM card in another phone to help determine whether hardware issue versus PM service issue.  

[Luddite]

Poor choice of phone for PM. PM's required frequencies are:

• 4G LTE/LTE Advanced: 700 MHz, 850 MHz, 1900 MHz; 2100 MHz downlink with 1700 MHz uplink (AWS).

• HSPA (3G): 850 MHz, 1900 MHz (UMTS). >>> required for calls

Service will be very hit and miss as you have only 1 band for 3G and for LTE.