Community

balaguhan · ‎11-24-2019

Need your help,

1. Iam not able to make any outgoing calls... I have the plan where 100 mins calling is included and i have'nt used the 100 mins yet. Could you please help.

2. Whenever I turn on my Data, Iam unable to use data as well. This is my phone model details.

OPPO phone :

NETWORK

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 2100
4G bands	LTE band 1(2100), 3(1800), 5(850), 8(900), 38(2600), 40(2300), 41(2500)
Speed	HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat13 600/100 Mbps

Dunkman · ‎11-26-2019

@balaguhan

Did you check your APN settings to see whether it matches the previous thread?

Here is the help article on doing that.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

balaguhan · ‎11-26-2019

@Anonymous - here is the model details.

OPPO F9

Model Number	CPH1881
Model Name	F9

NETWORK

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 2100 - all versions
4G bands	LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 28(700), 38(2600), 40(2300), 41(2500)
	LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 38(2600), 40(2300), 41(2500)
	LTE band 1(2100), 3(1800), 5(850), 8(900), 38(2600), 40(2300), 41(2500)
Speed	HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat13 600/100 Mbps

LAUNCH

Announced

2018, August

cellphoneuser1 · ‎11-26-2019

@balaguhan wrote:
@sheytoon , @cellphoneuser1,

If this is an APN issue, how to resolve it ?
What is the solution ?

Appreciate your inputs and solutions so that I can start using the data.

The could be APN issue causing data not to work but fixing that won't fix outgoing calls.

Anonymous · ‎11-25-2019

@balaguhan wrote:
@sheytoon , @cellphoneuser1,

If this is an APN issue, how to resolve it ?
What is the solution ?

Appreciate your inputs and solutions so that I can start using the data.

Please provide exact make/model/submodel of your phone and what OS version it's running. All we know is Oppo. More info please. You need to be able to add/edit APN info in the phone mobile network settings. The full name is Access Point Names.

Or find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

balaguhan · ‎11-25-2019

@sheytoon , @cellphoneuser1,

If this is an APN issue, how to resolve it ?

What is the solution ?

Appreciate your inputs and solutions so that I can start using the data.

sheytoon · ‎11-25-2019

I think @cellphoneuser1 has already answered it correctly.

Data works on every 3G band and every LTE band. As long as you're connected to the network, data should work. It's probably an APN issue.

Lack of outgoing calls is probably due to minutes being used up, or incorrectly removed by the provisioning system.

Luddite · ‎11-25-2019

@balaguhan wrote:
@Luddite , @Dunkman

As mentioned, able to recevice incoming calls.
And was able to make outgoing calls too till a week before.
No change in the location.

For Data, what is the freqnecy required ?

You cannot nake outgoing calls because you have used up 100 minutes. Remember a cal of only 1 second counts as 1 minute, 1 minute 1 second is 2 minutes, etc. Hence adding up the ACTUAL time wiill be less than chargeable time.

Data should work if you get the settings correct and switch to cellular network 3G; do not use LTE, 2G, or auto. Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Anonymous · ‎11-25-2019

@sheytoon wrote:
@Anonymous I didn't totally catch your question. Can you clarify what you're looking for?

Thanks for answering the bat call 🙂 Maybe you could review the OP's phone details and explain better than I what his limitations on his phone are. His phone appears to have 1 band for voice and 1 band for lte that matches PM.

sheytoon · ‎11-25-2019

@Anonymous I didn't totally catch your question. Can you clarify what you're looking for?

Anonymous · ‎11-25-2019

@balaguhan wrote:
@Anonymous

1. Yes added every second.. Total is 63-64 mins only.
I dont see any problem with the device, as Iam able to receive incoming calls from the same location but not able to do outgoing calls.

2. Why am I not able to use the Data?
What should be the setting required for the Data ?

You've probably already been in contact with the mods but here I go anyway 🙂 ...

I guess I'm not expressing things properly. For each outgoing call, see if it's a toll free or if it's a call going to voicemail (not you checking the voicemail). Ignore those. Then if it says 2 minutes 11 seconds of time then use 3 minutes for that call. 44 seconds then 1 minute. That's what I mean by rounding. Add up each of those rounded numbers and you should be in the ball park. This is using the usage details on the self-serve, not the phone. Your outgoing calling issue is almost certainly that you've consumed your 100 minutes.

There are sites out there where you can locate cell towers near you and see what frequencies they're transmitting. I'm in a rural area so it's easy. Maybe not so easy in an urban area. I have 3 closer ones but still spread out. north, north west and south west:

I have a band 13 LTE very close. I also have 2, 4, 5, 13, 17 nearish. And another nearish has 2, 5, 13, 17. So if your towers provide 5 then you _should_ be able to get some data. For UMTS (3G) calling, my towers have band 5. The bands are different with 3G and LTE. Having one band on 3G does not mean you would have the same for 4G.

@sheytoon would be able to explain better.

cellphoneuser1 · ‎11-25-2019

@balaguhan wrote:
@Luddite , @Dunkman

As mentioned, able to recevice incoming calls.
And was able to make outgoing calls too till a week before.
No change in the location.

For Data, what is the freqnecy required ?

Data can use any of the compatible frequencies, including the same frequencies as voice. Voice must use 850 or 1900 3G.

balaguhan · ‎11-25-2019

@Luddite , @Dunkman

As mentioned, able to recevice incoming calls.

And was able to make outgoing calls too till a week before.

No change in the location.

For Data, what is the freqnecy required ?

balaguhan · ‎11-25-2019

@Anonymous

1. Yes added every second.. Total is 63-64 mins only.

I dont see any problem with the device, as Iam able to receive incoming calls from the same location but not able to do outgoing calls.

2. Why am I not able to use the Data?

What should be the setting required for the Data ?

Anonymous · ‎11-25-2019

@balaguhan wrote:
@Anonymous

1. Yes.. I added up the minutes of all outgoing calls. The total is 64 mins.
I have'nt used up the 100 mins yet.

2. With regards to data, I do have 1 3G and 1 4G/LTE Band.. Right ?
Are you saying I cannot use data at all with Public Mobile ?
Can you please elaborate ?

Did you round each item up to the next minute? Even just a second or two over gets rounded up. You calling your voicemail uses minutes too.

Not all towers will have every frequency.

You would need to make sure your APN settings are right as well to give it the proper chance to work.

balaguhan · ‎11-25-2019

@Anonymous

1. Yes.. I added up the minutes of all outgoing calls. The total is 64 mins.

I have'nt used up the 100 mins yet.

2. With regards to data, I do have 1 3G and 1 4G/LTE Band.. Right ?

Are you saying I cannot use data at all with Public Mobile ?

Can you please elaborate ?

cellphoneuser1 · ‎11-25-2019

@balaguhan

If you get it working again, you probably won't be happy with the service you receive using this phone.

Anonymous · ‎11-25-2019

@balaguhan

Earlier in your thread here, you've already had responses saying that your phone does not have all the proper frequencies. It has one or two. But it's less than optimal.

And did you add up all your minutes for the last almost month?

balaguhan · ‎11-25-2019

Hi @Moderator_Team,

Refer Ticket ID: 109833-814

1. I have suceessfully activated my SIM card and plan. Have been usiing Public mobile for calling. However since last one week im not able to make any outgoing calls.

But able to receive incoming calls.Iam not able to make any outgoing calls... I have the plan where 100 mins calling is included and i have'nt used the 100 mins yet. Could you please help.

My plan is valid till 28-Nov'2019 and I have set autopay too.

2. Fom the start of activating my plan, I could never use Data.Whenever I turn on my Data, Iam unable to use data as well. This is my phone model details. My data is still unused.

Data & Data Add-Ons

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
250 MB at 3G speed	250	0	250	Active

My OPPO phone :

NETWORK

Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
3G bands	HSDPA 850 / 900 / 2100
4G bands	LTE band 1(2100), 3(1800), 5(850), 8(900), 38(2600), 40(2300), 41(2500)
Speed	HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat13 600/100 Mbps

Anonymous · ‎11-25-2019

@balaguhan wrote:
But I have not uses my talktime minutes.... As well as i have not used my data at all.

Data & Add-Ons Amount Used
250 MB at 3G speed
0 / 250 MB

Click on the View Usage and add up all the outgoing minutes (except toll free and callers going to voicemail) since your last renewal. For extra marks, round each one up to the next minute and total that.

Or even go to your phone and see your total outgoing times.

Funny little glitches happen. Maybe it didn't reset the counter on your last renewal. But you gotta verify it all.

Rohit · ‎11-25-2019

check if your IMEI number is valid.

balaguhan · ‎11-25-2019

But I have not uses my talktime minutes.... As well as i have not used my data at all.

Data & Add-Ons Amount Used
250 MB at 3G speed
0 / 250 MB

Dunkman · ‎11-25-2019

@balaguhan

Your self service account does not show the minute tracker. That usually means that you ran out of minutes. You can't call out, but should still have unlimited incoming calls.

You could buy a $5 talk add on for 500 Cdn wide minutes, with unused minutes rolling over to next month.

Anonymous · ‎11-25-2019

@balaguhan

Right. So check out that last line. It would appear you've used all your minutes of this term.

balaguhan · ‎11-25-2019

I see this

Data & Data Add-Ons

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
250 MB at 3G speed	250	0	250	Active

Account Status: Active

My Plan
$15 per 30 Days
Plan Details

My Rewards
- AutoPay Reward ($2)
- Community Reward $0
To learn more about Rewards, visit our Community

My Rewards

My Data & Add-Ons

If a feature is not listed below, it may have been fully consumed and no longer available for use.

Dunkman · ‎11-25-2019

@balaguhan

@balaguhan wrote:
May I know how to reach out to the support team ?

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

balaguhan · ‎11-25-2019

May I know how to reach out to the support team ?

Dunkman · ‎11-25-2019

@balaguhan

Check whether you see the talk minute tracker in your Add on section in your overview page. If you don't see the tracker, that means you ran out of minutes.

See below:

Anonymous · ‎11-25-2019

@balaguhan wrote:
I have neen using this SIM for a while... I was able to make and receive calls untill last week.
Eventhough currently outgoing calls are not going, im still able to receive incoming calls.
Dont think its an issue with the phone.

Do you see the 100 minutes add-on counter on your overview page?

How long ago was your last renewal?

balaguhan · ‎11-25-2019

I have neen using this SIM for a while... I was able to make and receive calls untill last week.

Eventhough currently outgoing calls are not going, im still able to receive incoming calls.

Dont think its an issue with the phone.

omegasupreme · ‎11-24-2019

Im having the same problem, currently wating to hear back from support

Community

Unable to make outgoing calls and unable to use data as well