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hpatel
Good Citizen / Bon Citoyen

USA roaming addon not working

Hello,

 

I added a USA call, text, and data addon and it is not working. I am currently in the USA and I cannot send texts, call or use data. Can you please help me?

 

Regards, 

Hpatel

Tags (3)
dabr
Mayor / Maire

Re: USA roaming addon not working


@hpatel wrote:

Hello,

 

I added a USA call, text, and data addon and it is not working. I am currently in the USA and I cannot send texts, call or use data. Can you please help me?

 

Regards, 

Hpatel


Have you enable roaming on your phone?  Also do you see the add-ons in your overview page of your account?

 

You can also try rebooting your phone.

ShawnC13
Oracle

Re: USA roaming addon not working


@hpatel wrote:

Hello,

 

I added a USA call, text, and data addon and it is not working. I am currently in the USA and I cannot send texts, call or use data. Can you please help me?

 

Regards, 

Hpatel


First off, did you do the two step process.  WIth purchasing add-ons the first step only adds funds to your available funds you will then need to "re-purchase" the add-on to actually activate it.  

 

If you have done the two-step process do you have roaming turned on and if so can you manually select AT&T or the T~Mobile network?


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

hpatel
Good Citizen / Bon Citoyen

Re: USA roaming addon not working


@dabr wrote:

@hpatel wrote:

Hello,

 

I added a USA call, text, and data addon and it is not working. I am currently in the USA and I cannot send texts, call or use data. Can you please help me?

 

Regards, 

Hpatel


Have you enable roaming on your phone?  Also do you see the add-ons in your overview page of your account?

 

You can also try rebooting your phone.



Yes roaming is on. I cannot see it in my overview but it is in my payment history. 

hpatel
Good Citizen / Bon Citoyen

Re: USA roaming addon not working


@ShawnC13 wrote:

@hpatel wrote:

Hello,

 

I added a USA call, text, and data addon and it is not working. I am currently in the USA and I cannot send texts, call or use data. Can you please help me?

 

Regards, 

Hpatel


First off, did you do the two step process.  WIth purchasing add-ons the first step only adds funds to your available funds you will then need to "re-purchase" the add-on to actually activate it.  

 

If you have done the two-step process do you have roaming turned on and if so can you manually select AT&T or the T~Mobile network?


Yes I did do the two step process. I went to go add it again and it doesn't show up on the list of add-ons. 

dabr
Mayor / Maire

Re: USA roaming addon not working


@hpatel wrote:

Yes roaming is on. I cannot see it in my overview but it is in my payment history. 



@hpatel wrote:

Yes roaming is on. I cannot see it in my overview but it is in my payment history. 


Is the money showing in your balance, maybe you didn't complete the two step process where you add the funds and then need to go back and buy the add-ons.  Do it now if you didn't earlier.

 

Edit: didn't see your response to Shawn C

hpatel
Good Citizen / Bon Citoyen

Re: USA roaming addon not working


@dabr wrote:

@hpatel wrote:

Yes roaming is on. I cannot see it in my overview but it is in my payment history. 



@hpatel wrote:

Yes roaming is on. I cannot see it in my overview but it is in my payment history. 


Is the money showing in your balance, maybe you didn't complete the two step process where you add the funds and then need to go back and buy the add-ons.  Do it now if you didn't earlier.

 

Edit: didn't see your response to Shawn C


I also got texts saying my plan does not have any US roaming. 

dabr
Mayor / Maire

Re: USA roaming addon not working


@hpatel wrote:

@dabr wrote:

@hpatel wrote:

Yes roaming is on. I cannot see it in my overview but it is in my payment history. 



@hpatel wrote:

Yes roaming is on. I cannot see it in my overview but it is in my payment history. 


Is the money showing in your balance, maybe you didn't complete the two step process where you add the funds and then need to go back and buy the add-ons.  Do it now if you didn't earlier.

 

Edit: didn't see your response to Shawn C


I also got texts saying my plan does not have any US roaming. 


@hpatel  Maybe you need to contact moderators via SIMon via this link:https://publicmobile.ca.ada.support/chat/

 

Only they can access your account and see what happened.

hpatel
Good Citizen / Bon Citoyen

Re: USA roaming addon not working


@dabr wrote:

@hpatel wrote:

@dabr wrote:

@hpatel wrote:

Yes roaming is on. I cannot see it in my overview but it is in my payment history. 



@hpatel wrote:

Yes roaming is on. I cannot see it in my overview but it is in my payment history. 


Is the money showing in your balance, maybe you didn't complete the two step process where you add the funds and then need to go back and buy the add-ons.  Do it now if you didn't earlier.

 

Edit: didn't see your response to Shawn C


I also got texts saying my plan does not have any US roaming. 


@hpatel  Maybe you need to contact moderators via SIMon via this link:https://publicmobile.ca.ada.support/chat/

 

Only they can access your account and see what happened.


I'll try that 

Luddite
Oracle

Re: USA roaming addon not working

@dabr  Terrific link; thanks. Robot LOL

Couldn't believe the direct links I made for ticket submission kept expiring. PM would be an almost useless carrier without our Community. Robot Sad


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
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