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NateinTO
Good Citizen / Bon Citoyen

USA add on data not working

I purchased the $20 USA add-on with data last night and drove into USA today. My phone service seems to work just fine, but the data is rarely seems to work. Most of the time it tells me that I am not connected.  Any ideas?

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hairbag1
Mayor / Maire

Re: USA add on data not working

Try manually selecting a different network either TMobile or AT&T. See if that helps..

geopublic
Mayor / Maire

Re: USA add on data not working


@NateinTO wrote:

I purchased the $20 USA add-on with data last night and drove into USA today. My phone service seems to work just fine, but the data is rarely seems to work. Most of the time it tells me that I am not connected.  Any ideas?


@NateinTO  PM has roaming agreements with T-Mobile and AT&T

So maybe try manually connecting to the other provider to see if the connection is better.

popping
Oracle

Re: USA add on data not working

@NateinTO 

When you arrive to US, restart you phone with roaming and data enabled.  It will locked into AT&T or T-Mobile.  When you drive across USA, the signal strength of the network you phone connected initially may not strong enough.  You can re-start you phone again or manually select the other network.

hairbag1
Mayor / Maire

Re: USA add on data not working

Haven't heard anything different so I assume @NateinTO  got his data working again.

NateinTO
Good Citizen / Bon Citoyen

Re: USA add on data not working

   Thanks for the help, guys.  Turning the phone on and off was my first action, but this didn’t do anything. Switching to a different carrier sometimes helps, although not always. 

geopublic
Mayor / Maire

Re: USA add on data not working


@NateinTO wrote:

   Thanks for the help, guys.  Turning the phone on and off was my first action, but this didn’t do anything. Switching to a different carrier sometimes helps, although not always. 


@NateinTO  If you don't mind me asking what type of phone do you have?

NateinTO
Good Citizen / Bon Citoyen

Re: USA add on data not working

   I have an iPhone 8. 

GinYVR
Mayor / Maire

Re: USA add on data not working

@NateinTOWhere are you travelling in the US? In areas like outside Yellowstone etc where coverage are sparse no matter it is AT&T or TMobile. You have turned on the roaming option Setting -> Cellular -> Cellular Data Options?

NateinTO
Good Citizen / Bon Citoyen

Re: USA add on data not working

 I am not in a remote or isolated area. I am travelling in Virginia in major cities. My cell phone signal is generally fairly strong. I have no problem with calls or texts using either AT&T or T Mobile. However,  I only seem to get cellular data with AT&T. 

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