01-12-2018 06:09 PM - edited 01-04-2022 03:18 PM
Hello,
unfortunately my USA roaming add-on that I bought this morning isn't working. I loaded up the credit and I received a message stating it was successful. I bought the talk and text and 500mb packages.
To make things even worst, I can't even reset my password since it says the email is not valid.
This is the message I get: ForgotPassword/OldPasswordNotValidContactAdmin
While being able to log in would be nice, I really just need my roaming to work!
Please help me!!!!
Thanks!
Solved! Go to Solution.
01-12-2018 10:59 PM
Well it's working in the sense that I can message a moderator, but I still can't reset my password, and have no access to my account.
01-12-2018 07:31 PM
Oh good - so it's working then?
And yes about contacting the mods for your password reset, the web site one doesn't work very well.
Enjoy your weekend down south! 🙂
01-12-2018 07:06 PM
Darn, you know what, I didn't enable anything.
I think that's the issue.
Guess I need to contact a moderator then to reset my password.
Thanks!
01-12-2018 06:27 PM
Yikes!
Couple things to check and forgive me if you've done these already.
First, buying an add-on is a two-step process - first you add funds to your account and then you have to go back and "buy" it again. A lot of people aren't aware of this and don't do the second step. It sounds like you aren't able to get into Self-Serve though because you can't reset your password.
Second - is roaming enabled on your phone?
If both those are not the problem then I suggest you contact a moderator by sending a private message with your email address, phone number and description of the problems (roaming not working, unable to reset password) - you can do so by clicking here.
Oh - I have never tried this myself but what happens when you call 1-855-4PUBLIC? Does that give you any options at all to solve this?