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USA Data Roaming 1 GB Add On

v2k
Good Citizen / Bon Citoyen

I purchased the USA Data Roaming 1 GB Add On.  It's about to run out of data, but I can't seem to buy another one?  Are you only able to purchase it once?

 

thanks,

Vince.

3 REPLIES 3

srlawren
Retired Oracle / Oracle Retraité

@v2k here is how to message the moderator team.  They can definitely help with this.  They will remove your almost used up add-on, and add a fresh one for you.  You should probably do a manual top-up for $20 first in self-serve so that the funds are available in your acount, and then do this:

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

Additional Useful Information:

  • Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

closng
Deputy Mayor / Adjoint au Maire

Hi @v2k,

 

Unfotunately, you can only buy the same add-on once during the 10 day period, you will have to wait until the full 10 days is done before being able to purchase another one. 


You can try sending a message to the Moderators to see if they can do a manual purchase on the backend to top up your account with the add-on.

wetcoaster
Mayor / Maire

You can only buy another US add-on of the same denomination on day 11 after the activation of the first one.

 

 

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