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Good Citizen / Bon Citoyen

USA Addon Text messages

when I log in to add on USA text messages to my plan my only option is phone and text for $15 - the website advertises $8 text add on????

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Mayor / Maire

Re: USA Addon Text messages

I obit remember 200 long distance minutes that is not roaming package a all

I don't have anything like that eitherScreenshot_20200212-212329.png

 

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Good Citizen / Bon Citoyen

Re: USA Addon Text messages

I am on a public computer so can't take screen shots to show this howver If you look at the webiste page you will see USA Addon advertizing $8 for 10 days

https://www.publicmobile.ca/en/on/plans

but like you shot  it's not showing up even though it is supposed to be an option for us to add on....extremely frustrating

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Good Citizen / Bon Citoyen

Re: USA Addon Text messages


@Bj2001 wrote:

I am on a public computer so can't take screen shots to show this howver If you look at the webiste page you will see USA Addon advertizing $8 for 10 days

https://www.publicmobile.ca/en/on/plans

but like you shot  it's not showing up even though it is supposed to be an option for us to add on....extremely frustrating


Capture.JPG

 

Is it over on the left side of the page like I'm showing above?

 

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Good Citizen / Bon Citoyen

Re: USA Addon Text messages

no it is blank, hence its very frustrating

 

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Great Citizen / Super Citoyen

Re: USA Addon Text messages

@Bj2001 ,If you are in your self service / my account  the $8 Us text roaming add on is to the left of @kselmak 's picture.


@Bj2001 wrote:

when I log in to add on USA text messages to my plan my only option is phone and text for $15 - the website advertises $8 text add on????


 

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Mayor / Maire

Re: USA Addon Text messages

You are right and there they are under texting and the other one under talking.

Just strange way to sort themScreenshot_20200213-223516.png

 

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Great Citizen / Super Citoyen

Re: USA Addon Text messages

@Bj2001 Use 611 from your phone to add it. Here's a link on how to use it. https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/t...

You can then contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket) 

Or contact them directly by private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Mayor / Maire

Re: USA Addon Text messages

Did you already buy?

If you made a purchase you won't be able to buy another one until they expire. Unfortunately they can't be just stacked one after the other and there is a bug that makes you wait 24 hours between your add-on expiring and it appearing available for purchase

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Good Citizen / Bon Citoyen

Re: USA Addon Text messages

when I try to go to click on the button for the chat help  after it posts "Looks like we'll need the help of our Moderator Team to take care of this issue" it takes me to a 404 page wiith

"Whoops! Looks like we were too busy thinking about you. Go to homepage.
404"