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darlicious
Mayor / Maire

Re: US text add-on not available?

@woe_bonnet 

That's awesome! So it is full 24 hours after the expiry of the 10 day roaming add on. Available for purchase 264 hours after the initial purchase.

 

Thank you!!!

 

I'm pretty sure the wise oracle @Luddite will come along and award you a rare self solution but more than anything every roaming pm customer will give you a collective thank you!  woe-hoo!

z10user4
Mayor / Maire

Re: US text add-on not available?

 @woe_bonnet : Thanks for the update and getting more facts on that. It would still be a curiosity as to whether it might have shown up after midnight but certainly 24 hours works. At least we know it's not the next midnight.

Thanks again.

woe_bonnet
Good Citizen / Bon Citoyen

Re: US text add-on not available?

Glad the information is of use... seems very odd that there would be that kind of gap, or that you can't purchase x2 10-day chunks at a time?

 

Anyway, onwards and upwards!

Re: US text add-on not available?


@woe_bonnet wrote:

Glad the information is of use... seems very odd that there would be that kind of gap, or that you can't purchase x2 10-day chunks at a time?

You can purchase more than one 10-day add-on, but they need to be different roaming packages.  Purchasing more than one of the same roaming add-on has been known to cause service issues. Besides, you wouldn't want to have two of the same roaming add-on at a time, because the 10 days starts immediately after purchase.  The 24 hour gap of time after a roaming add-on expires before the customer being allowed to purchase another of the same roaming package is a long standing system bug.

darlicious
Mayor / Maire

Re: US text add-on not available?

@computergeek541 

Are you saying that for the last year and a half thru many discussions on this topic of the regulars trying to narrow down the time between expiry of a roaming add on and when it could be repurchased that you knew it was 24 hours?

woe_bonnet
Good Citizen / Bon Citoyen

Re: US text add-on not available?

@computergeek541 

 

Right. I obviously wouldn't want concurrently running 10-day US unlimited text roaming add-ons... but consecutive ones, to build 20-day or 30-day chunks without a mandatory 24-hour blackout would be nice.

 

Known issue/long-standing bug it may be... it's still odd and inconvenient to me as a consumer of PM's product.

z10user4
Mayor / Maire

Re: US text add-on not available?

 @darlicious : Partly. PM did some system things with the roaming add-ons last year (year before?). It has since been a matter of waiting to verify out any changes. Then a little traveling bug showed up and almost no one was buying them.

darlicious
Mayor / Maire

Re: US text add-on not available?

@woe_bonnet 

Well pm did fix the bug that caused a person who was roaming to have no texting for 24 hours upon their return to Canada.....but hey seamless service where's the fun in that?!!😃

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