US roaming

[Tocibs]

just purchased us roaming add on plan.  phone automatically connected to tmobile but 30 mins later still no data.  help?

[will13am]

@Tocibs, did you check whether roaming data is turned on?  It should be in the data setting menu.  Also, please check that you did complete the add-on purchase.  It's a two step process. Sometimes customers neglect to complete step 1 and end up with funds in the account to but the adfoad but did not do step 2 which applies funds to making the purchase.

[LEGO]

@Tocibs You posted this less then one hour ago, be patient, you are not the only one who is reaching for help!

[Tocibs]

reboot phone doesn't work.  messaged mod an hr ago still no answer.....

[brainfreze]

Reboot your phone or set it to airplane mode then back to search. Typically, that's worked for me when I went down south.

[Anonymous]

you need send a private message to Click here 

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck