US roaming add-on option missing

[Winfried]

[Winfried]

It works in my account as well, but not in my wife's! Strange!

[sunflowershine]

@Winfried You must have a regular plan to have the add-on roaming. 

[LovesToPM]

@Winfried, clear your browser cache/cookies, close the browser and retry.

Note that if you have any active Add-On(s), you cannot repurchase the same Add-On(s) until after they have expired.

[Triguy]

Here is more info about troubleshooting the add-on.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

If you still don't see it in your account then contact a moderator.

[duffer900]

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@Winfried wrote:

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Reboot

Try another browser

Try incognito mode in Chrome

If those fail, maybe try adding it through 611 on your device

[hairbag1]

Reboot your computer...mine is working, I just checked.

[ShawnC13]

@Winfried, I have just logged in and everything seems fine on my account.  Have you recently/currently using a roaming addon?