11-08-2019 12:11 AM - edited 01-05-2022 07:54 AM
I have family in the US.
I would love to be able to call them.
Does PM offer plans that include minutes to be able to call the US when I want?
Solved! Go to Solution.
11-09-2019 02:35 AM - edited 11-09-2019 03:21 AM
As all 4 of these threads are about the exact same thing, they have all been merged together.
11-08-2019 10:43 PM
Okay! Thanks for that info. I really appreciate it.
11-08-2019 10:42 PM - edited 11-08-2019 10:44 PM
@ljdemont...another option is to get the 400 minutes of International Calling add-on for $15. You'd be able to call USA as well as a few select other countries.
11-08-2019 10:41 PM
Yes it is!
11-08-2019 10:40 PM
@ljdemont wrote:I'm purchasing the $8 add on for 200 minutes to call the US.
Here is a scenario: Let's say I have 20 minutes left out of the 200. I decide to make a phone call to the US. Will I get a warning when the 20 minutes is nearly up? Will it simply end my call? Or after the 20 minutes will I experience some kind of overage charges?
Thanks!
It is a pre-paid service there are no overage charges. I am not sure if you will get a warning while on the call but the call will be disconnected once you have used up all of your minutes
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-08-2019 10:40 PM
@ljdemont wrote:I'm purchasing the $8 add on for 200 minutes to call the US.
Here is a scenario: Let's say I have 20 minutes left out of the 200. I decide to make a phone call to the US. Will I get a warning when the 20 minutes is nearly up? Will it simply end my call? Or after the 20 minutes will I experience some kind of overage charges?
Thanks!
No overages here. The 200 minutes will just cease until you get another.
11-08-2019 10:39 PM
I'm purchasing the $8 add on for 200 minutes to call the US.
Here is a scenario: Let's say I have 20 minutes left out of the 200. I decide to make a phone call to the US. Will I get a warning when the 20 minutes is nearly up? Will it simply end my call? Or after the 20 minutes will I experience some kind of overage charges?
Thanks!
11-08-2019 10:36 PM
@ljdemont wrote:I'm going to purchase the 8$ add on for 200 US minutes so I can call my family in the US.
Is it a one time add on or will the $8 be applied every month going forward until I cancel it?
It's a 1 time add-on...you use it until you run outta the 200 minutes...even if that takes several months. Good option for Canada/ US calling when the call originates in Canada.
11-08-2019 10:35 PM
Thanks for your help Shawn!
11-08-2019 10:34 PM
@ljdemont wrote:I'm going to purchase the 8$ add on for 200 US minutes so I can call my family in the US.
Is it a one time add on or will the $8 be applied every month going forward until I cancel it?
It is a one-time purchase until all 200 minutes are used up. It will not auto-renew
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-08-2019 10:32 PM
I'm going to purchase the 8$ add on for 200 US minutes so I can call my family in the US.
Is it a one time add on or will the $8 be applied every month going forward until I cancel it?
11-08-2019 03:04 PM
The US minutes will be available for use immediately and any that are not used will never expire.
11-08-2019 02:55 PM
It is a two step process - you need to purchase and add it to your account.
https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve
11-08-2019 02:54 PM - edited 11-08-2019 02:58 PM
@ljdemont wrote:I am interested in purchasing the $8 add on for US minutes so I can contact family in the US.
Does that add immediately or at the beginning of my next cycle?
It starts immediately. Be careful about selecting the correct add-on. There is one talk add-on that is for use only within Canada and a different one that is only for use in the U.S.
11-08-2019 02:53 PM - edited 11-08-2019 02:54 PM
It adds it on as soon as you purchase it and any unused minutes roll over to your next billing cycle.
11-08-2019 02:52 PM
I am interested in purchasing the $8 add on for US minutes so I can contact family in the US.
Does that add immediately or at the beginning of my next cycle?
11-08-2019 12:30 AM - edited 11-08-2019 12:30 AM
@GinYVR wrote:@cellphoneuser1Looks like it is gone from selfserve
Thanks. I stand corrected. It was there when I last looked but when I looked now, the plan change page wasn't working. I thought that it was just the 12GB version that was gone and people got texted about.
11-08-2019 12:28 AM - edited 11-08-2019 12:29 AM
11-08-2019 12:26 AM - edited 11-08-2019 12:27 AM
@GinYVR wrote:@cellphoneuser1Seems $60 plan has been removed from the menu
The current $60 plan was never on plan page but it's still available.
11-08-2019 12:25 AM
@hairbag1 wrote:
@ljdemont wrote:I have family in the US.
I would love to be able to call them.
Does PM offer plans that include minutes to be able to call the US when I want?Sure thing...you have option of the 200 minutes of Canada and US calling. Alternative is 400 minutes International for $15
PS...these are add-ons to your basic plan.
400 International Long Distance minutes200 U.S. & Canada Long Distance minutes...$8
@ljdemont...both of these options are add-ons to your regular plan. The beauty thing is...if you haven't used them up by your next renewal...they roll over until you use them up; even if it takes several months to do so.
11-08-2019 12:21 AM
11-08-2019 12:17 AM - edited 11-08-2019 12:20 AM
@GinYVR wrote:@ljdemontNo you would need to purchase extra add ons to do that https://www.publicmobile.ca/en/bc/plans
You would want to consider Chatr https://www.chatrwireless.com/web/chatr.portal?_nfpb=true&_pageLabel=PlanBrowse
Yes, Public Mobile does have plans that include it. Both $50 and $60 plans include calls from Canada to U.S. It's unlimited calling too.
11-08-2019 12:15 AM
@ljdemont wrote:I have family in the US.
I would love to be able to call them.
Does PM offer plans that include minutes to be able to call the US when I want?
Why not use Hangouts to call for free? Do you have data?
11-08-2019 12:13 AM - edited 11-08-2019 12:18 AM
@ljdemont wrote:I have family in the US.
I would love to be able to call them.
Does PM offer plans that include minutes to be able to call the US when I want?
Sure thing...you have option of the 200 minutes of Canada and US calling. Alternative is 400 minutes International for $15
PS...these are add-ons to your basic plan.
11-08-2019 12:13 AM - edited 11-08-2019 12:16 AM
@ljdemontNo you would need to purchase extra add ons to do that https://www.publicmobile.ca/en/bc/plans
Edits $50 plan would do it to https://www.publicmobile.ca/en/bc/plans
You would want to consider Chatr https://www.chatrwireless.com/web/chatr.portal?_nfpb=true&_pageLabel=PlanBrowse