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Great Neighbour / Super Voisin

US bundle package

I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and  it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card

Mayor / Maire

Re: US bundle package


@Cherylbe wrote:

I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and  it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card


Did you buy the 10 Day US Roaming Add-on ? Check your account and confirm.

Mayor / Maire

Re: US bundle package


@Cherylbe wrote:

I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and  it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card


Did you do the second step of purchasing the add-on after adding the money? It's not obvious but you first deposit money into your account (which you've successfully done) and then you go about buying the add-on even though it seems like you think you went about buying the add-on.

Mayor / Maire

Re: US bundle package


@Cherylbe wrote:

I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and  it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card


Log into My Account...is your $20 sitting in Available Funds ? If so, you need to go back and "buy" the add-on now.

Oracle

Re: US bundle package


@Cherylbe wrote:

I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and  it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card


Purchasing addons is a two step process.  Here is a great tutorial on how to purchase addons created by @srlawren  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Model Citizen / Citoyen Modèle

Re: US bundle package

@Cherylbe  If you have successfully purchased the add on try rebooting your phone. If it still isn't working go into your settings and manually select either at&T or T-Mobile. You may have to change to either network depending where you travel as each networks coverage can vary in different  parts of the country.

Moderator

Re: US bundle package

Hi Cherylbe,

 

If you need further help, feel free to submit a ticket through SIMon, our virtual assistant and we will take a look into your situation.

 

Regards,

Ciprian

PM Mod Team.