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bb94
Great Neighbour / Super Voisin

US Roaming add-on issue

Purchased a US Roaming ad-on. Shows I purchased it but isnt showing in add-ons

RossN
Mayor / Maire

Re: US Roaming add-on issue

@bb94 If it isn't showing in add ons you didn't complete the purchase you add funds first and then purchase its two steps

bb94
Great Neighbour / Super Voisin

Re: US Roaming add-on issue

I did add funds first then purchased add-on. Money disappeared but know add-on

RossN
Mayor / Maire

Re: US Roaming add-on issue

Lieux
Oracle

Re: US Roaming add-on issue


@bb94 wrote:

Purchased a US Roaming ad-on. Shows I purchased it but isnt showing in add-ons


The moderator will help you with that. Waiting time is few hours to 2 days but they work 7/7 days.

geopublic
Mayor / Maire

Re: US Roaming add-on issue


@bb94 wrote:

Purchased a US Roaming ad-on. Shows I purchased it but isnt showing in add-ons


@bb94  sometimes there is an issue with the add-on not getting activated properly. Hopefully @Jose_F  or @Alex_G  moderators can assist if possible since US roaming add-ons have a 10 day expiry.

Roger3
Great Citizen / Super Citoyen

Re: US Roaming add-on issue

As others stated, transaction is not completed and it is better to send a quick email to the moderator team. 

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