06-22-2018 09:26 AM - edited 01-04-2022 06:15 PM
Just purchases 2 add ons for upcoming us travel.
1. 1GB of data
2. Unlimited Tex
When checking in My Account under My Data & Add-Ons. I can only see
US Roaming - 1 GB Data (10-day) | 0 / 1000 MB |
Should I see also US Roaming - Unlimited Text?????
Thanks
tfo
Solved! Go to Solution.
11-04-2018 02:43 PM
@JRW oh good to hear! For future reference, a restart of your phone should be one of the first things you try. It solves many, many weird issues.
11-04-2018 07:03 AM
@Anonymous
Thanks for the suggestions. Turned my phone off for the night and am able to send texts this morning..
cheers
JRW
11-03-2018 11:42 PM
Whenever you want to buy the add on, remember that it's a 2 step process. First you load the $$ to your acct, then go back again and "buy" the actual add on. It's a bit confusing until you get used to how it works. Also remember that your 10 days start immediately...so wise to be strategic in your purchase if you're going to be in USA for a while. Good luck.
11-03-2018 11:19 PM
@JRW wrote:I too bought the $8 addon for texting in the US. Was confused with the first page not showing the addon but now see it on the other page ..... problem is , I am unable to send any texts from my phone .... Family is home in Canada and I am south of the border....any suggestions?
Thanks in advance
JRW
Did you restart the phone?
Did you turn on roaming?
Did you select connecting to T-Mobile or AT&T?
Do you have a talk component in your main plan?
11-03-2018 10:38 PM
I too bought the $8 addon for texting in the US. Was confused with the first page not showing the addon but now see it on the other page ..... problem is , I am unable to send any texts from my phone .... Family is home in Canada and I am south of the border....any suggestions?
Thanks in advance
JRW
06-22-2018 06:38 PM
@tfo wrote:@srlawren thank you very much. I can see the add-on now.
Thanks to all other with your suggestions as well.
tfo
@tfo excellent--have a great trip!
06-22-2018 12:57 PM
@srlawren thank you very much. I can see the add-on now.
Thanks to all other with your suggestions as well.
tfo
06-22-2018 12:08 PM
@tfo the text doesn't show up in that list because it's not a metered (limited) resource like the roaming data is.
Have a look at step 2.3 near the end of my guide here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22... You can see the add-ons by clicking on the Plan and Add-ons tab, and then the Plan sub-tab (though I think it's the default for Plan and Add-ons tab).
06-22-2018 11:58 AM
@tfo Before contacting the moderators login to your account and see if Available Funds show $8 more than you expect. If so, just buy the add-on again and it will use those funds. If not, then you need moderator assistance.
BTW: remember the 10 day countdown for US Roaming add-ons begins the moment the you activate. It does not wait until you are in the USA.
06-22-2018 10:37 AM
Thanks All.
I purchased data for $20 and text for $8. I saw $31.64 charged to my credit card so I know that I paid for both.
Not sure why only data shows up in my Add-Ons.
06-22-2018 10:31 AM
@tfo if your account has been charged for addon you purchased,
I recommend you send a private message to the moderator team and ask them to investigate that for you. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.
Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.
How long until a moderator replies?:
How can I view my private messages between myself and a Community Moderator?
06-22-2018 09:33 AM
Go under payment history and see how much you were charged, If you forgot to add text, just buy it again. If it did charge you for text, Contact the Mods!
06-22-2018 09:29 AM
Is it possible you forgot to add the unlimited text when you purchased the 1gb of data add-on?