US Roaming Add-On Not Working

[BGL]

I had the talk-only US roaming add on for 10 days (ended midnight last night) and it worked perfectly. An hour ago, I purchased it again, but this time it isn't working. I tried restarting my phone, switching from AT&T to T-Mobile -- nothing works! Can you help?

[Lieux]

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@BGL  a écrit :

Thanks, popping. I tried it but it did not work.

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The only solution is to answer the moderator... and wait.,, they will fix your add-on. 

[BGL]

Thanks, popping. I tried it but it did not work.

[CS_Agent]

We really want to help you. Please, kindly contact us through the online community as it's a better place to get assistance with any of your inquiries: https://bit.ly/2CDoc2k. 

Regards,

Public Mobile Moderator Team.
 

[popping]

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@BGL wrote:

I had the talk-only US roaming add on for 10 days (ended midnight last night) and it worked perfectly. An hour ago, I purchased it again, but this time it isn't working. I tried restarting my phone, switching from AT&T to T-Mobile -- nothing works! Can you help?

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Your account may not provisioned correctly.  Try the lost/stolen phone trick to re-provision your roaming feature.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.