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Doyle_114
Great Neighbour / Super Voisin

US Data 1gb roaming

Hi all,

 

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded. 

 

Plz halp!

 

 

The issue has been resolved after chatting with the mods. Thanks for the responses!

Tags (3)
ShawnC13
Oracle

Re: US Data 1gb roaming


@Doyle_114 wrote:

Hi all,

 

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded. 

 

Plz halp!


Make sure data roaming is turned on and can you go in and manually select AT&T or T~Mobile as the network?  Have you had data with PM before?


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

Dunkman
Oracle

Re: US Data 1gb roaming

@Doyle_114 

A few things to try:

Make sure the data roaming is turned on. 

Toggle airplane mode on, wait a few minutes and then toggle off. 

Manually select with AT&T or T mobile or vice versa.  

 

hairbag1
Mayor / Maire

Re: US Data 1gb roaming


@Doyle_114 wrote:

Hi all,

 

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded. 

 

Plz halp!


Ensure roaming is enabled. Cycle phone off / on. Manually select either of T-Mobile or AT&T..whichever works best.

Re: US Data 1gb roaming


@Doyle_114 wrote:

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working.

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.

ShawnC13
Oracle

Re: US Data 1gb roaming


@computergeek541 wrote:

@Doyle_114 wrote:

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working.

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.


Good catch @computergeek541  been a long day and didn't pay attention to that part

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

Re: US Data 1gb roaming


@ShawnC13 wrote:

@computergeek541 wrote:

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.


Good catch @computergeek541  been a long day and didn't pay attention to that part

 


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