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US Data 1gb roaming

Doyle_114
Great Neighbour / Super Voisin

Hi all,

 

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded. 

 

Plz halp!

 

 

The issue has been resolved after chatting with the mods. Thanks for the responses!

6 REPLIES 6


@ShawnC13 wrote:

@computergeek541 wrote:

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.


Good catch @computergeek541  been a long day and didn't pay attention to that part

 


We've all done it before.


@computergeek541 wrote:

@Doyle_114 wrote:

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working.

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.


Good catch @computergeek541  been a long day and didn't pay attention to that part

 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *


@Doyle_114 wrote:

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working.

Sorry, but you have purchased the wrong add-on. The $30 1GB add-on is only for use within Canada. You need to purchase the $20 1GB U.S. roaming add-on.

hairbag1
Mayor / Maire

@Doyle_114 wrote:

Hi all,

 

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded. 

 

Plz halp!


Ensure roaming is enabled. Cycle phone off / on. Manually select either of T-Mobile or AT&T..whichever works best.

Dunkman
Oracle
Oracle

@Doyle_114 

A few things to try:

Make sure the data roaming is turned on. 

Toggle airplane mode on, wait a few minutes and then toggle off. 

Manually select with AT&T or T mobile or vice versa.  

 

ShawnC13
Oracle
Oracle

@Doyle_114 wrote:

Hi all,

 

I'm in Hawaii right now, I've loaded up my account with the $30 required for the 1gb data, followed up and purchased the 1gb add on, and my data is still not working. Why? It was purchased yesterday and I have restarted my phone yesterday and today. I have also asked the chatbot and sent PM an inquiry, but they haven't responded. 

 

Plz halp!


Make sure data roaming is turned on and can you go in and manually select AT&T or T~Mobile as the network?  Have you had data with PM before?

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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