US 10 Day Add On - URGENT!!!!!

[Nandini_Agarwal]

URGENT!!!!!!!!!!!!!!!!!!! 

Hi I bought the US 10 day unlimited add on and it is urgent for me to know how I can activate it because I need to contact my family in USA but the add on does not work whatsoever. I need help with how I can activate the add on. I have restarted my phone multiple times as well hoping that it will work. It has been way over 2 hours and it is getting pretty annoying now because I have tweeted about it and tried to contact every way possible. There shouldn't be a problem in the first place and it is very urgent for me to contact my family but I have to keep trying to contact public mobile instead. This is really frustrating please help ASAP! Thank you!

[Triguy]

As an alternative, you could buy a long distance calling card or use Wi-Fi apps like Fongo, WhatsApp, Textnow, or Skype.

[CellGirl]

@Nandini_Agarwal 

Install TextNow on your phone, so you can call them for free

[cavemantoronto]

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@Nandini_Agarwal wrote:

Hi I am in canada! Can I get a refund or a coupon for it then. Also, which add on can I use then in order to contact my family in USA from Canada?

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Sorry, wrong add-on purchased. You bought one to use inside the U.S.  

Use Hangouts to call family in U.S. for free.

[iliketotalk]

@Nandini_Agarwal  you can contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[SamVanderhoek]

The 10 Day US Addon is only for Calling/Texting/Data while you are within the United States. If you're in Canada and trying to reach family in the states, you'll need to purchase the 200 US+Canada minutes addon for $8 or upgrade to the $50 or $60 Rate Plans.

[ChuckYeah · Accepted solution]

If your in Canada and want to call the US, you need this add on.

If you bought something else, buy this and then:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

They may be able to reverese the charge on the incorrect add on.

[Nandini_Agarwal]

Hi I am in canada! Can I get a refund or a coupon for it then. Also, which add on can I use then in order to contact my family in USA from Canada?

[iliketotalk]

@Nandini_Agarwal hi are you in canada or US the add on only works when you are in the US