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Great Citizen / Super Citoyen

Re: U.S. Cell phone service keeps dropping

He doesn't have data. That is why I am trying to help him.


@z10user4 wrote:

@halifmike wrote:

Hi, 

 

My brother is in the U.S. on a phone using PM. He bought the talk ans text roaming plan. Everytime he calls out, he gets connected and soon hear 3 beeps, and then the call drops after about 10-15 seconds. Repeatable problem. 

 

Anyone know anything?

 

Thanks,

Mike


Maybe he bought multiple same add-ons. Is he not able to post directly here rather than a thrid party?


 

Highlighted
Great Citizen / Super Citoyen

Re: U.S. Cell phone service keeps dropping

Thanks zuser10,

 

I have contacted PM Mods to see if this would cause the problem he is having.

 

I'll let you know if it would/did and if they were able to fix it.

 

Mike

Highlighted
Model Citizen / Citoyen Modèle

Re: U.S. Cell phone service keeps dropping


@halifmike wrote:

Thanks zuser10,

 

I have contacted PM Mods to see if this would cause the problem he is having.

 

I'll let you know if it would/did and if they were able to fix it.

 

Mike


@halifmike 

Certain parts of the USA have poor coverage depending on the network.  As suggested above, try to keep on 1 carrier so the phone does not switch between the available carriers.  Not sure if the screen should display, the roaming carrier?

 

You can check out these to see what coverage looks like in his area that he is visiting.  

https://www.t-mobile.com/coverage/coverage-map

https://www.att.com/maps/wireless-coverage.html

 

Highlighted
Great Citizen / Super Citoyen

Re: U.S. Cell phone service keeps dropping

The situation is that he bought an add-on for voice when U.S. Roaming. He called me and told me it wasn't working. I looked at his account, and didn't see where the voice add-on was, so I went into Add-ons and didn't see the $8 voice add-in option. I assumed he fell into the PM trap of being able to select a service without having enough money in your account, being instructed to go add the money, and then assuming that once you add the money, the add-on will be there. But I was wrong. He did buy the add-on. In ther interim, I bought the $15 voice/text add-on, resulting in his having two add-ons for voice roaming. This is what caused his service to not work. As soon as the moderator removed the extra add-on his phone started working.

 

Lessons Learned:

 

For us:

Be careful not not double up your add-ons.

For PM

 

- Don't allow the purchase of an add-ons that conflicts with one you already have

- Show the add-ons you already have in the list of possible add-ons but greyed out so you can't select it or with an indicator that you already  have it. You could also grey out those that cause conflicts, such as voice roaming versus the voice/text roaming combo,.

Highlighted
Great Citizen / Super Citoyen

Re: U.S. Cell phone service keeps dropping

Thanks for this answer, Z10User4. Leave it to a good old Blackberry user! 😉

 

Your idea that he had multiple add-ons that conflcted was right on. How did you know? Did it happenn to you before?

 

The situation with my brother is that he bought an add-on for voice when U.S. Roaming. He called me and told me it wasn't working. I looked at his account, and didn't see where the voice add-on was, so I went into Add-ons and didn't see the $8 voice add-in option. I assumed he fell into the PM trap of being able to select a service without having enough money in your account, being instructed to go add the money, and then assuming that once you add the money, the add-on will be there. But I was wrong. He did buy the add-on. In ther interim, I bought the $15 voice/text add-on, resulting in his having two add-ons for voice roaming. This is what caused his service to not work. As soon as the moderator removed the extra add-on his phone started working.

Highlighted
Great Citizen / Super Citoyen

Re: U.S. Cell phone service keeps dropping

And that did fix it! I marked your reply as the solution. Thank you!

Highlighted
Mayor / Maire

Re: U.S. Cell phone service keeps dropping

Good solution. Way to think outside the box.  I would never in a million years think of that solution.

 


@z10user4 wrote:

 

Maybe he bought multiple same add-ons. Is he not able to post directly here rather than a thrid party?

 

Highlighted
Mayor / Maire

Re: U.S. Cell phone service keeps dropping

 @halifmike 

No specific experience of the problem. Just spending way too much time here reading and participating. Nor do I have a BB anymore. They just got too long in the tooth.

Glad you got it figured.