Trying to process Add On

[Raybgood]

I have added enough funds to my account to enable the purchase for long distance calling but when I try to process the add on it recharges my credit card again but does not activate the service. 

[ChuckYeah]

There are two separate steps to purchasing an add on. Check out this how to by @srlawren .

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974/hig...

[Himanshu1]

It is probably an issue with the website. I similar thing happened with me when I signed up for Public mobile. I would recommend trying after a couple of hours 

[geopublic]

---

@Raybgood wrote:

I have added enough funds to my account to enable the purchase for long distance calling but when I try to process the add on it recharges my credit card again but does not activate the service. 

---

@Raybgood  Logout, clear your cache maybe even try accessing your selfserve account via incognito mode and try selecting the addon.