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Good Citizen / Bon Citoyen

Re: Transferring number from Koodo

hello,

do you know how long it takes? I'm still wainting since sunday for a @Moderator_Team  to transfer my number from koodo. it is more than 48h Smiley Sad

 

thanks

Good Citizen / Bon Citoyen

Re: Transferring number from Koodo

Hi! Well actually the mods replied to me within 2 hours of my post and they finished the transfer pretty quickly. You might just have to wait, I guess. Or you can try send them pm again to check

Good luck!

Model Citizen / Citoyen Modèle

Re: Transferring number from Koodo

 

 

Model Citizen / Citoyen Modèle

Re: Transferring number from Koodo


@z_pm wrote:

hello,

do you know how long it takes? I'm still wainting since sunday for a @Moderator_Team  to transfer my number from koodo. it is more than 48h Smiley Sad

 

thanks



I know issue is resolved but to whom it helps if the mods don't reply after the weekend has passed then try sending another message on Monday. The initial private message may have not wound up into a reps inbox or may have accidentally gotten closed in the process of following up with the cluster of other weekend messages. So no response by Monday? Message on Monday.

 

Cheerio

 

 

Great Neighbour / Super Voisin

Re: Transferring number from Koodo

I am also waiting over 48 hours with no response from 3 private emails to moderator team. Not impressed with customer service so far. 

Great Neighbour / Super Voisin

Re: Transferring number from Koodo

@Moderator_Team 

I have also waited for a day. Would you please check the message and advise. I have submitted another private message just in case it got fall through the cracks.

Good Citizen / Bon Citoyen

Re: Transferring number from Koodo

Hello,

 

I went to open a new public mobile account, It did not accept my Koodo phone number ? What do I need to do please. I have already paid for my new Public mobile Sim card. 

 

Thanks a lot. 

 

Sincerely, 

Model Citizen / Citoyen Modèle

Re: Transferring number from Koodo

@KenR

 

Just to clarify, "paid for a SIM card" doesn't mean you can pop the card in for it to work right away. You need to activate it and prepay for a plan before you get service. If you choose not to activate now, you can reuse the card sometime in the future or gift it to someone else.

 

Have you activated your Public Mobile SIM card and have a selfserve account yet? If so, then you need to contact the moderators with this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give them your Koodo particulars and they will carry the port.

However if you haven't done the above yet.. Activate your SIM card + set up your account.. have a temporary phone number assigned to you.. then once the phone is up and runing, go to selfserve / My Acount to request a port from Koodo.. See below.

 

Screen Shot 2019-06-12 at 10.31.24 AM.png

 

Option 1, you will need to wait for about 48 hours for the Moderator to get back to you.. then some time for them to start and finish the port. Option 2, you will have a temporary number to use while you wait for them to verify your identity and for them do the port.

 

Just note for a port to work in both cases, the Koodo account has to be still be active (so paid for etc).

 

The reason for all this finangling is because Koodo Prepaid and Public Mobile actually shares the same back end.

Good Citizen / Bon Citoyen

Re: Transferring number from Koodo

Dear GinYLR, 

 

Fantastic information thank you, I quickly looked it over it looks like everything a need to get going. No I haven't got the sim card they're mailing it today. I'll get on it after it arrives in the mail. Have a great day. 

 

Looking forward to dropping the high cost of Koodo. 

 

Sincerely, 

 

K

Great Neighbour / Super Voisin

Re: Transferring number from Koodo

Call me dumb but how do I contact a moderator? I'm switching from Koodo and want to bring my number to PM. Don't know how to.