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Great Neighbour / Super Voisin

Top up with Data Plan Add on - not working

As my data is fully consumed and still have 15 days to go for account renewal, I thought to top up my account with $30 for 1GB data just about half an hour ago. Account page does show $30 as account balance, but nothing shows up in 'My Add-Ons'. 

 

I already rebooted the phone as well as reset the Network settings on iPHone 5S, but the internet is still not working.

 

Please help. THanks.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Top up with Data Plan Add on - not working

You might have topped up your account, but not actually purchased the add-on.

 

See step 1.5:

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

Great Neighbour / Super Voisin

Re: Top up with Data Plan Add on - not working

Thanks. Even though, I see the Available Funds $30 (blue box, in the link provided), I don't see any Add on listed in 'My Add-ons' when I go to the 'My Plans and Add-Ons' page.

Deputy Mayor / Adjoint au Maire

Re: Top up with Data Plan Add on - not working

Since the money is in your account, you just need to purchase the add-on (step 2).

Great Citizen / Super Citoyen

Re: Top up with Data Plan Add on - not working

Hi there,

 

So you're half way there it seems. You've already add the $30 to your account. You now need to go to add-ons and select the 1GB for $30. That will consume the $30 and give you 1GB of data!

 

Cheers,

 

Liam

Oracle

Re: Top up with Data Plan Add on - not working

This post includes illustrations of the 2 step proces for buying add-ons.

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974