Toll free call

[bacardi]

I tried to place a call to 844 number from 514 area.

I received the message that I don't hava an active long distance addon. I should not reqire one. 

Could you help me understand why this is happening?

[lisamarie]

I have this same issue with a 1-833-997-5337 toll free number. It's actually my own business number and it's toll-free for Canada and the USA. I am dialing it from Toronto. I don't think I need to buy extra add-ons to call this number? 

@Mary_M, please help?

Thanks,
lisa

[lisamarie]

I have this same issue with a 1-833-997-5337 toll free number. It's actually my own business number and it's toll-free for Canada and the USA. I am dialing it from Toronto. I don't think I need to buy extra add-ons to call this number? 

@Mary_M, please help?

Thanks,
lisa

[johnsolo]

I am also having this problem with 1-833 toll free numbers, could this be fixed too?

[Rockdaddy22]

Thanks for the help, amazing as always.

[Mary_M]

Hey @Rockdaddy22

Of course I could help her! Can you please send me her phone number via private message?

Thank you!

[Rockdaddy22]

@Mary_M could you help my girlfriend with this issue if I give you her number? JeremyM helped me with this issue last month.

[Mary_M]

Good morning @manas

I am sorry to hear that you have been experiencing this as well. It is actually a known issue and we are working on it.

We do have a work around for this, a temporary but effective solution until the technicians resolve it, can you please send me your phone number via private message?

Thanks!

[manas]

I just tried HP Enterprise Support at 18448063425.

Unable to get through. Please fix this.

2nd thread I've seen about this.

[Rockdaddy22]

It's for everybody I believe not just this member.

[Kenza_M]

Hello @janet_e_ruderma,

Sorry about this issue!

Please private message your phone number so I can take a look at what is going on.

Thank you,

Kenza

[Rockdaddy22]

Hopefully we can get this fixed as soon as possible.

[janet_e_ruderma]

I was also unable to make a toll free call to a 1-844 number. Please help.

[TroyDaBes]

@Rockdaddy22

That's weird. I never had any problem with 800 toll free numbers. I wonder what's the problem behind it?

[7789849803]

---

@Martin wrote:

Hi 778,

I agree with you that the likely cause is imperfect programming.

The rationale for my post was to add a counter-argument to the above, so that both explanations could be considered.

Excepting very unusual circumstances, I reject absolutes.

---

Agreed.

[Martin]

Hi 778,

I agree with you that the likely cause is imperfect programming.

The rationale for my post was to add a counter-argument to the above, so that both explanations could be considered.

Excepting very unusual circumstances, I reject absolutes.

[7789849803]

@Martin Thanks for sharing your experience with this. However, I suspect that this has more to do with PM's sometimes imperfect programming of area codes, since the 844 area code has been around for a couple years now (introduced on December 7, 2013). Moreover, there have been a couple other threads created recently with customers on provincial calling plans not being able to dial some numbers within their own local calling area.

[Martin]

Hello,

With regard to not being able to call a relatively new toll-free number, such as 1-844, it's not particular to Public Mobile.

I used to be a Sprint Canada customer with traditional landline telephone service. I had clients throughout the USA. When the 951 area code was introduced in California, I used to receive an automated operator intercept message that I should check my number and try again. I was forced to place calls through the operator, for several weeks, before the telephone systems were programmed to recognize 951 area code numbers as valid.

FYI.

[imm1304]

@Tamar_S to the rescue in minutes!  This will get sorted soon enough 🙂

[youbme]

That is very peculiar, I haven't had this issue yet with toll free numbers. @Rockdaddy22, were you able to resolve the issue when it happened to you in the past? If this is a systemic concern, rather than isolated, hopefully it can be addressed soon.

[Rockdaddy22]

I also had this problem a couple months ago, it seems PM doesn't recognize some 800 numbers as toll free.

[Tamar_S]

@bacardi

Hello Dear!

I’m sorry to hear that you are not able to use your service.

Please view your private message so that we can assist you.

Thanks!