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Great Neighbour / Super Voisin

There are no plans in my self serve area... literally nothing to choose from.. What's happening?

Is this some sort of glitch?

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Mayor / Maire

Re: There are no plans in my self serve area... literally nothing to choose from.. What's happening?


@kdee wrote:

Is this some sort of glitch?


Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

 

I just logged into my account and can see everything.

Mayor / Maire

Re: There are no plans in my self serve area... literally nothing to choose from.. What's happening?

@kdee  Clear your browser's cache and open the site using incognito mode and try again.

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Mayor / Maire

Re: There are no plans in my self serve area... literally nothing to choose from.. What's happening?

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

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Retired Oracle / Oracle Retraité

Re: There are no plans in my self serve area... literally nothing to choose from.. What's happening?


@kdee wrote:

Is this some sort of glitch?



A blank plan is a regularly occuring bug. It's not an indication of any account issue.  While.the site is doing this, customers can't peform such tasks as changing plans. This problem usually fixes itself.

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