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Mayor / Maire

The renew of a canadian add-on

As written in a different subject, I bought an add-on 200 Mb BEFORE the old one was finihed and the system let me buy it. But when I went back on my account I saw that the first one which was about 110 Mb left has disapeared and it was the only one 200 Mb who stayed... not 200+110=310 Mb. And that's the message that the mods send me: in french...

Hello Isabelle, Thank you for contacting us today, my name is Khaled and I will be happy to answer you. On the current system, we can not block  a new purchase of data as long as there is data in its option, but I will have the pleasure of forwarding this suggestion to my supervisor for review.   In response to your question: you can stack different data options, this is possible, but I would suggest that you buy the data options after you have consumed all your data, this avoids the problems of the system.

@mimmo @wetcoaster @z10user4  just to finish with the conversation starts earlierSmiley Happy

 

Oracle

Re: The renew of a canadian add-on

@Lieux Uhmm, not sure what changed. But i still have 2x 1GB add-on in my account and it shows i have 2048MB left to use. 


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Oracle

Re: The renew of a canadian add-on

@Lieux I am not sure why our experiences were different. 

 

My understanding  was two 200mb add-ons= 400mb of data.

 

Hopefully someone with some more recent experience can give their input. 

 

The second addon should not cancel the first because you paid for both.  It does not make sense.

 

@Moderator_Team are you able to chime in here.

 

If I have 100mb left in my 200mb addon will buying a second 200 mb addon give me 300mb or 200mb(canceling the first)?

 

 

Mayor / Maire

Re: The renew of a canadian add-on

@mimmo @NDesai What I read here is different what I experienced last week...RECENT EXPERIENCE..Perhaps it was a bug..but the moderator didn't seem surprising and said that  he will forwarding my suggestion to block any purchase of another same add-on to his supervisor for review ...so...??

Oracle

Re: The renew of a canadian add-on

Wow, this is definitely a new development if there has been a change in how add-ons work.  The Canadian add-ons which don't have an expiry stack.  I have stacking minutes.  I bought more before the previous batch went to zero so I can have a reasonable length coversation without having the call cut out.  The US add-ons which have 10 expiry work differently.  It would be important to know exactly how things work now if there has indeed been a change. 

Oracle

Re: The renew of a canadian add-on

@Lieux That "first" 110meg has been used up. I too have two 1 Gig add-ons and one is half used, the other full.

When an add-on is no longer visible under My Data & add-ons it has been used up.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Mayor / Maire

Re: The renew of a canadian add-on

Yes I know that @Luddite but it was not my case. I had left 110 Mb not used ...and it has disappeared when I pay for the same add-on 200  Mb...

Mayor / Maire

Re: The renew of a canadian add-on

With all your reply I think my case was an isolated case????

Oracle

Re: The renew of a canadian add-on


@Lieux wrote:

With all your reply I think my case was an isolated case????


We will get in touch with the team, and let see what they say. 


_____________________________________________________________________

I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Oracle

Re: The renew of a canadian add-on

@NDesai I tagged the moderator_team should that not get their attention?