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Great Neighbour / Super Voisin

The data not working in my phone

Hi, i just activated my SIM card, and the data is not working on my phone. 

Deputy Mayor / Adjoint au Maire

Re: The data not working in my phone

@m123456789

You need to setup APN network for your data to work.

Please, read this: click here

 

Please, create a new Public Mobile APN, don’t edit an existing one, reboot after.

Great Neighbour / Super Voisin

Re: The data not working in my phone

I did, but still not working. when i was trying to access browser i have got a message (you need to set mobile date on" and the data was on. 

Great Neighbour / Super Voisin

Re: The data not working in my phone

i will try that. 

Deputy Mayor / Adjoint au Maire

Re: The data not working in my phone

@m123456789 which phone are you using? you can try to reset network settings

Great Citizen / Super Citoyen

Re: The data not working in my phone

If the above guides don't work, you might want to try cycling the phone. Take the battery out for a bit, and then turn back on. Or, simply turn it off for at least a minute, and then turn it back on. I also take the SIM card out when I do this, and a lot of problems are often solved. If you still can't get it to work, rest assured and the PM mods will absolutely be ready to assist you! 

Great Neighbour / Super Voisin

Re: The data not working in my phone

I have


@LEGO wrote:

@m123456789

You need to setup APN network for your data to work.

Please, read this: click here

 

Please, create a new Public Mobile APN, don’t edit an existing one, reboot after.



done this and still nothing. Am i able to get a refund for the data and switch plans with no data?

jp2
Deputy Mayor / Adjoint au Maire

Re: The data not working in my phone

What phone do you have? 

Oracle

Re: The data not working in my phone

you will need to have data working (even on non data plans) to be able to send mms messages. 

 

as mentione what phone are you using, some phones like LG require a factory reset.  did your plan activate correctly?  ie does data addon show up in your self serve?

Great Citizen / Super Citoyen

Re: The data not working in my phone

Can somebody ping the mods on this thread? I'm not sure how, but this issue seemingly needs moderator attention. Smiley Happy