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Great Neighbour / Super Voisin

The 500mb of data for autopay has disappeared from my plan?!

Um... all of a sudden I get a txt msg saying I'm at 75% of data...okay.

 

So I check out my account and the 500mb that was offered with my plan is gone? 

 

What kinda BS is that?

 

I'm moving tomorrow and need that data to help with my trip. And I'm not paying 10$ for only 200mb add on.. or the rediculas 30$ for 1 gig.

 

HELP PLEASE 

Mayor / Maire

Re: The 500mb of data for autopay has disappeared from my plan?!

@AtomicFatherWhat plan are you on? If the 500MB is not on the front page, that means you have used the 500MB up.

Great Neighbour / Super Voisin

Re: The 500mb of data for autopay has disappeared from my plan?!

30$ a month plan with 1 gig data. +500mb for autopay 

 

But now my account says only 1 gig instead if 1.5gig like it use to last month

Model Citizen / Citoyen Modèle

Re: The 500mb of data for autopay has disappeared from my plan?!


@AtomicFather wrote:

30$ a month plan with 1 gig data. +500mb for autopay 

 

But now my account says only 1 gig instead if 1.5gig like it use to last month


I would contact the moderator team at the link below to get that fixed for you.

 

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

 

Great Neighbour / Super Voisin

Re: The 500mb of data for autopay has disappeared from my plan?!

Thanks

Mayor / Maire

Re: The 500mb of data for autopay has disappeared from my plan?!


@AtomicFather wrote:

30$ a month plan with 1 gig data. +500mb for autopay 

 

But now my account says only 1 gig instead if 1.5gig like it use to last month


@AtomicFather Do you mean $35 and not $30. The $30 only includes 1GB. If your on the $30 best to change your plan to the $25  saves you $5 every 30 days.

Mayor / Maire

Re: The 500mb of data for autopay has disappeared from my plan?!


@AtomicFather wrote:

30$ a month plan with 1 gig data. +500mb for autopay 

 

But now my account says only 1 gig instead if 1.5gig like it use to last month


How long have you been on this plan?

Did you turn off autopay?

Are you still getting the $2 autopay reward?

Mayor / Maire

Re: The 500mb of data for autopay has disappeared from my plan?!


@AtomicFather wrote:

30$ a month plan with 1 gig data. +500mb for autopay 

 

But now my account says only 1 gig instead if 1.5gig like it use to last month


No such plan. If you are on $30 plan, you have 1GB or 2GB. Depends on when you signed up. If you used data, you have no choice to buy add-on or change plan for more data.

Model Citizen / Citoyen Modèle

Re: The 500mb of data for autopay has disappeared from my plan?!

My teen is on the $30 plan. It has a 500mb in the base plan and a 500mb top up for a total of 1g. It was never a 1.5g plan.

Mayor / Maire

Re: The 500mb of data for autopay has disappeared from my plan?!

@saje_wardIt might be a good idea to switch your teens plan as that's what the $25 plan is offering now.

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