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Great Neighbour / Super Voisin

Text messages to "7723" -- So Confused

Hello. Been using PM for a while now and all has been trouble free until yesterday when I changed to a new phone (Oneplus 6).  I am on the $10/month plan (50 text msgs).

 

I received a text from PM late last night informing me that I have 10 text msgs left on my plan.  I thought that was strange since I am a very light text user and probably have sent 5 text messages in my current bill cycle.  So I log into my PM account this morning to reconcile my text messages and I see a bunch of text messages to "7723" (usage type: minutes), huh?????

 

I also no longer see a running total of my text message count which I think I used to see on my overview page. Presumably this means I'm out of text messages now?  I have about 10 days left in my cycle and I need to send a couple of more texts soon.  Can I get some advice as to what is going on?  Many thanks in advance!

Deputy Mayor / Adjoint au Maire

Re: Text messags to "7723" -- So Confused

@MikeyCanada

Do a search on..texts to 7723..there is a thread there with a solution to your issue

Mayor / Maire

Re: Text messages to "7723" -- So Confused


@MikeyCanada wrote:

Hello. Been using PM for a while now and all has been trouble free until yesterday when I changed to a new phone (Oneplus 6).  I am on the $10/month plan (50 text msgs).

 

I received a text from PM late last night informing me that I have 10 text msgs left on my plan.  I thought that was strange since I am a very light text user and probably have sent 5 text messages in my current bill cycle.  So I log into my PM account this morning to reconcile my text messages and I see a bunch of text messages to "7723" (usage type: minutes), huh?????

 

I also no longer see a running total of my text message count which I think I used to see on my overview page. Presumably this means I'm out of text messages now?  I have about 10 days left in my cycle and I need to send a couple of more texts soon.  Can I get some advice as to what is going on?  Many thanks in advance!


This is a phone thing. Not a Public Mobile thing.

Putting the SIM into a different phone made the new phone want to send internal texts to somewhere in Google land. There is a permission in the dialer that tells it to not send SMS's.

It's only the $10 plan people that care. The same thing will happen with others but with unlimited texts no one keeps count.

Mayor / Maire

Re: Text messages to "7723" -- So Confused

@MikeyCanada please see here, I included screen shots from my OnePlus 5T also running Oxygen OS 9.0 like your OP6 is:

 

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Monthly-texts-being-used-up-but-I-m-n...


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Deputy Mayor / Adjoint au Maire

Re: Text messags to "7723" -- So Confused

@Carld123 it would have been just as easy to answer his question, or provide a link to the thread. 

 

GC

Deputy Mayor / Adjoint au Maire

Re: Text messags to "7723" -- So Confused


@GreatCanadian wrote:

@Carld123 it would have been just as easy to answer his question, or provide a link to the thread. 

 

GC


@GreatCanadian

Getting familiar with the search feature is a bad thing I guess......

Deputy Mayor / Adjoint au Maire

Re: Text messags to "7723" -- So Confused


@Carld123 wrote:

@GreatCanadian wrote:

@Carld123 it would have been just as easy to answer his question, or provide a link to the thread. 

 

GC


@GreatCanadian

Getting familiar with the search feature is a bad thing I guess......


Nope, not at all. Getting familiar with the search feature is definitely advisable. But you could have provided some helpful information regarding his issue (as the posters below you did), and then gave the OP some tips on the search feature so he could use it in the future.

 

GC

Mayor / Maire

Re: Text messages to "7723" -- So Confused


@slash407 wrote:

sometimes those short numbers are like speed dial numbers, they could also be promotional texts


@slash407 yes, but not in this case. 7723 is Google's dialer (or now apparently also OnePlus's dialer) app doing something in the background, particularly whenever the phone is rebooted.  I believe speculation is that it has something to do with checking if visual voicemail is available on the account, though I'm not sure of the logistics of how this works.  Regardless, revoking the SMS permission on the Phone app seems to prevent it from doing so.  As a PM customer, there is no downside to revoking this permissions, since VVM is not a service that's offered here.  


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Great Neighbour / Super Voisin

Re: Text messages to "7723" -- So Confused

I have a Samsung Note 9, recently updated to Android Pie. I disabled the SMS permission in the phone app, but it is still sending texts to 7723 all the time. I’m on the basic plan and pretty much all my texts for the month are used up. Any help would be greatly appreciated. 

Mayor / Maire

Re: Text messages to "7723" -- So Confused


@JennLynn wrote:

I have a Samsung Note 9, recently updated to Android Pie. I disabled the SMS permission in the phone app, but it is still sending texts to 7723 all the time. I’m on the basic plan and pretty much all my texts for the month are used up. Any help would be greatly appreciated. 


What I found in an another thread..

AEA6880A-04CC-4A28-BF6E-4CA8A3C92E0E.png

I hope it will help in your case...