06-16-2020 09:21 AM - edited 01-05-2022 11:43 AM
Hello! I'm using PM for about a year or so, never changed my plan or phone and used talking minutes (100 of them included monthly) without any problems. Today I tried to call a few times and it says that talking is not included in my plan. My Account shows 2/100 minutes used. Why is that? What to do?
Thanks in advance.
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06-16-2020 10:01 AM - edited 06-16-2020 10:03 AM
06-16-2020 09:58 AM
@kumade you would either have to buy the 200/ 400 minute $8 US or $15 international ( included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela. ) add on.
Or you could add the TextNow voip app and use it via Wifi to make / receive / send calls and texts in Canada and to the United States for free.
06-16-2020 09:31 AM
Oh, my bad, I was calling not Canadian number. The voice message saying that talking is not included is a bit confusing though 😉
06-16-2020 09:25 AM
06-16-2020 09:22 AM - edited 06-16-2020 09:24 AM
Are you calling a Canadian number?
Can you check the numbers make a you don't misdial.
If it's Canadian number.
Restart your phone.
Try dialing 1 before calling.
Contact moderators to fix it https://publicmobile.ca.ada.support/chat/