I have been trying to make a one time payment so I can buy/top up my data which I'm seriously about to max out. I have money in my account, saw my bank today to make sure no problems with my card, but every attempt says "Unable to verify your card". I've set it up right and used it last month to pay for new month's plan. Can someone explain what is wrong? I've just moved into a new condo and won't have wifi until next week. I've tried doing over the phone, and it says the same thing. Any assistance would be greatly appreciated.
How do I contact the Moderators to get help?
@KLG what plan are you on? instead of buyting topup data $30/1gb if you are on a in market plan (not a legasy plan ie fall promo) do an early renewal to a plan with lots of data like the $50 8gb plan.
also go to recharge.com buy a voucher from there and use that to pay for your top up or the plan renewal.
as for your original question the cc processing can be tricky.
below is some common issues. community members i am sure will add to this list.
Common credit card issues/messages:
Common solutions/ work arounds:
If you have tried to process a credit card multiple times
@KLG in your situation just buy the top up voucher from recharge.com (they charge a service fee but no taxes). then if you are running out of data do an early renewal for the 45$ 6gb plan ( i think teh offer is still there) and futuredate the $50 one. you could even ask the mods nicely to see if the will give you the $50 plan by adding $5 (since you can not early renew the same plan.
or another option is activate teh $10 plan and then activate the $50 plan right away.
I can't do an early renewal; the issue I'm having is that the site won't allow me to top up my funds to even make a purchase. It's not verifying my card.
I set it up earlier and used it to purchase the current month's plan; now they won't let me get past the 'add funds' to my account.
I just spoke with my bank's card services and there is no issue on my end.
I can't replace with another card because I only have one Canadian Visa debit card and don't use credit cards. This is why I'm wanting a Moderator to acknowledge/reply to me. Something is wrong on their end.
@KLG a workaround was provided buy a voucher from teh website recharge.com and use that voucher to pay for the early renewal. as mentined you can not do an early renewal for teh same plan you have you either need to get teh 45$ plan or buy two plans $10 then the $50.
mods i think are replying 24 -48 hours at the moment.