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Great Neighbour / Super Voisin

TAlk not working

Can’t dial out to a local number.   Plan includes unlimited provincial talk.


Accepted Solutions
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Mayor / Maire

Re: TAlk not working

@JimBarr contact customer support mods

 

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account


make sure to check your inbox(top right corner envelope icon) periodically, for a response

View solution in original post


All Replies
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Mayor / Maire

Re: TAlk not working

Try dialing 1 then area code.

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Mayor / Maire

Re: TAlk not working


@JimBarr wrote:

Can’t dial out to a local number.   Plan includes unlimited provincial talk.


If you ignore the warning message, will it connect at the end?

If your call connected at the end, try dial 1 in front of your local number.

If your calls are not connected, your account may not be provisioned correctly.  Adding $1 to your account may trigger PM server to provision your account again.

 

You plan must be an old plan with unlimited provincial talk.  You may want to purchase a $5 500 Canada wide minutes or change your plan.  All PM plans come with Canada wide minutes.

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Oracle

Re: TAlk not working

This could be an account provisioning problem causing local calls to be interpreted as out of province long distance.  Has the number been successfully called previously?  If so, an account reset may be required to address the problem. 

Highlighted
Mayor / Maire

Re: TAlk not working

@JimBarr contact customer support mods

 

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account


make sure to check your inbox(top right corner envelope icon) periodically, for a response

View solution in original post

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