Swapped plans but phone not working

[Johnwickr2011]

I swapped from the 40$ plan to the 35$ plan and now I can’t call receive texts or use data my phone doesn’t work 

[Dunkman]

@Johnwickr2011 

Another trick is to manually load $1 to your account.  This also resets your account and hopefully, your plan will start working.  If that doesn't work, you will likely need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Johnwickr2011]

I did the lost/stolen and I have rebooted and still nothing and my phone shows as active..

[MoreYummy]

Sometimes reboot phone might fix issue like this as long as the new plan is paid.

[hairbag1]

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@Johnwickr2011 wrote:

Yes it is listed as active and it was an immediate change 

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Try rebooting your phone. If that fails..try the lost / stolen remedy. Good luck.

[Johnwickr2011]

Yes it is listed as active and it was an immediate change 

[will13am]

@Johnwickr2011 , how did you do the plan swap?  Did you do a future dated plan change or immediate plan change.  If you chose immediate plan change, you have to pay immediately for the new plan.  When you look into the self serve account, is it still in active status?