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Great Citizen / Super Citoyen

Re: Service ticket

Unfortunately they lose me as a loyal customer. 

There should be live agents! It’s 2020!

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Great Citizen / Super Citoyen

Re: Service ticket

@dkai12 sorry to see you go. What carrier are you moving to? Be aware some carries may have live agents, though you must pay to talk to them. Just a FYI

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Model Citizen / Citoyen Modèle

Re: Service ticket

@dkai12 

 

Fhe fact that they dont have live agents speaks to it being 2020, lol. Espe ially now with Covid. 

 

I hope you are able to adjust as our world changes. 

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Great Citizen / Super Citoyen

Re: Service ticket

I m adjusting! It’s 2020, I should not be out of service or phone suspended for 12 hrs and missed important calls.

my payments went through and even got a text payment good.

not acceptable in customer service wait 2-3 hrs for a reply.

 

 

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Great Citizen / Super Citoyen

Re: Service ticket

Phone series vital. Not accepted to take 2/3 hrs resolve a simple issue. I got text that payment went through.

i was out of service and suspended for over 12 hours not acceptable,

 

yes, you pay for what you get and I paid but no service all day. 

 

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Mayor / Maire

Re: Service ticket

@dkai12 

Sorry to hear that you are still having troubles.  

 

As you wait for moderator help, you may want to try the following tricks.  Not sure whether you tried them yet.

 

Might want to try two tricks that might re-activate/reset your plan:
1.  Report your phone lost/stolen in self service account.  

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.


2.  Manually add $1 into your balance. 
These actions sometimes will reset your SIM/re-activate account. 

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Great Citizen / Super Citoyen

Re: Service ticket

I’m good

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Mayor / Maire

Re: Service ticket


@dkai12 wrote:

I’m good


@dkai12 

Is your phone working now?  

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Great Citizen / Super Citoyen

Re: Service ticket

I had to go out buy voucher

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Great Citizen / Super Citoyen

Re: Service ticket

I had to go buy voucher