@dkai12 If you choose the private messaging option be sure to include the full name, address, email, ph # and pin # on your account. Additionally you may be asked or could include any of the following: dob, last payment, date, amount, type, last 4 digits, plan amount, alternate ph # on account if any, security question and answer. These will help provide further verification of your identity. Explain your issue and include any pertinent info. Be sure to keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly will speed up service times.
Do you have a question that we can help you with? The community can resolve most issues unless access to your account is required.
need a live agent
im going to switch carriers!
Unforutnately, if you're not able to or not willing to use the ticketing system or send private messages to the moderators for any current or future issues, Public Mobile can't be of any assistance to you. There is no live agent who you can talk to.