cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Citizen / Super Citoyen

Re: Service ticket

thanks

Highlighted
Mayor / Maire

Re: Suspended


@dkai12 wrote:

how to send a service ticket 


Still having trouble ? You can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Highlighted
Mayor / Maire

Re: Service ticket


@dkai12 wrote:

need help


If you're having trouble getting simple simon to co-operate...you can instead send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

View solution in original post

Highlighted
Great Citizen / Super Citoyen

Re: Service ticket

@dkai12  If you choose the private messaging option be sure to include the full name, address, email, ph # and pin # on your account. Additionally you may be asked or could include any of the following: dob, last payment, date, amount, type, last 4 digits, plan amount, alternate ph # on account if any, security question and answer. These will help provide further verification of your identity.  Explain your issue and include any pertinent info. Be sure to keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly will speed up service times.

Do you have a question that we can help you with? The community can resolve most issues unless access to your account is required.

Highlighted
Great Citizen / Super Citoyen

Re: Suspended

Ok

Highlighted
Great Citizen / Super Citoyen

Re: Service ticket

Thanks

Highlighted
Retired Oracle / Oracle Retraité

Re: Service tickets

(3 threads merged)


Highlighted
Great Citizen / Super Citoyen

Re: Service ticket

Too complicated 

need a live agent

im going to switch carriers!

Highlighted
Great Citizen / Super Citoyen

Re: Service ticket

Solved but no phone all day.

Highlighted
Retired Oracle / Oracle Retraité

Re: Service ticket


@dkai12 wrote:

Too complicated 

need a live agent

im going to switch carriers!


Unforutnately, if you're not able to or not willing to use the ticketing system or send private messages to the moderators for any current or future issues, Public Mobile can't be of any assistance to you. There is no live agent who you can talk to.