Contact the Moderator Team for assistance:
Keep an eye on the envelope top right of your screen. The moderator response will show up there.
Moderators take at least a few hours to respond. Send a service ticket.
You might be able to fix things without moderator help. In the meantime, check your self service account to see whether account status is active or suspended.
@dkai12 try the losr/ stolen trick to reset your service. From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
If this fails, contact the moderators and ask them to to reset your service. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
@dkai12 you are suppose to receive two texts after successfully renewing your plan.
Dial 611 from your phone. Is your account suspended? If yes, follow the prompts to reactivate your account.