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Mayor / Maire

Re: Suspended

Contact the Moderator Team for assistance:

    • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. Click here to get started.
    • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Keep an eye on the envelope top right of your screen.  The moderator response will show up there.

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Mayor / Maire

Re: Suspended

@dkai12 

Moderators take at least a few hours to respond.  Send a service ticket.  

 

You might be able to fix things without moderator help.  In the meantime, check your self service account to see whether account status is active or suspended.  

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Mayor / Maire

Re: Suspended

@dkai12...when you call 611, does it say your account is active ?

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Mayor / Maire

Re: Suspended

@dkai12 try the losr/ stolen trick to reset your service. From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone. 20200504_182846.jpg

 

 If this fails, contact the moderators and ask them to to reset your service. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

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Mayor / Maire

Re: Suspended

Try making a manual payment of a $1.  Also try rebooting your phone.

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Mayor / Maire

Re: Suspended

@dkai12 you are suppose to receive two texts after successfully renewing your plan.

Dial 611 from your phone. Is your account suspended? If yes, follow the prompts to reactivate your account.

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Great Citizen / Super Citoyen

Re: Suspended

I’ll try

thanks

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Town Hero / Héro de la Ville

Re: Suspended

To contact moderator, clicking ? mark at bottom right and follow instructions.

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Great Citizen / Super Citoyen

Re: Suspended

  • I’m trying 
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Great Citizen / Super Citoyen

Re: Suspended

ok