cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Citizen / Super Citoyen

Suspended

My account suspended but on autopay and got text payment went through.

please help. Can’t accept or send calls


Accepted Solutions
Highlighted
Mayor / Maire

Re: Service ticket


@dkai12 wrote:

need help


If you're having trouble getting simple simon to co-operate...you can instead send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

View solution in original post


All Replies
Highlighted
Model Citizen / Citoyen Modèle

Re: Suspended

@dkai12 can you login to your self serve to confirm? check to see if there is a reactivate button.

 

auto-pay may have failed and you need to manually pay to reactivate your service

Highlighted
Great Citizen / Super Citoyen

Re: Suspended

I got text my autopay went through

Highlighted
Great Neighbour / Super Voisin

Re: Suspended

Thats weird. I remember when i first got my plan, i wasnt able to receive texts or calls. Are you transferring your number?

Highlighted
Great Citizen / Super Citoyen

Re: Suspended

What’s the moderator email. I need my phone asap

 

Highlighted
Mayor / Maire

Re: Suspended

@dkai12 

Check your credit card or bank to see whether the payment went through.  You can also check the payment history page in your self service account.  Likely your autopay did not work as it sometimes fails. 

 

Did you change plans during the most recent due date?  Ie. change to lower cost plan?

Highlighted
Great Citizen / Super Citoyen

Re: Suspended

No! I been with them 1 year. I 

Highlighted
Great Citizen / Super Citoyen

Re: Suspended

Nope! Didn’t change plans 

Highlighted
Mayor / Maire

Re: Suspended


@dkai12 wrote:

Nope! Didn’t change plans 


Try Airplane mode for a minute. Turn off Airplane mode after a minute then restart phone.

Anything ?

Highlighted
Great Citizen / Super Citoyen

Re: Suspended

Ok I’ll try that

whats email for moderation