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Great Neighbour / Super Voisin

Stop/Cancel the service

I want  to cancel the service thanks

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Mayor / Maire

Re: Stop/Cancel the service


@Abdulg wrote:

I want  to cancel the service thanks


If you are on autopay just call 611 to stop autopay or remove your cc in self service. If you do not renew your plan on your renewal date your account will be closed after 90 days.

 

Your account will also be closed automatically if you port your number out to another provider.

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Mayor / Maire

Re: Stop/Cancel the service


@Abdulg wrote:

I want  to cancel the service thanks


Choices to cancel service:
1. Quick and keeping your phone number
Remove autopay credit card info to stop autopay and port your number to another provider. Your account will be canceled right away.
2. Slow and not keeping your phone number.
Remove autopay credit card info to stop autopay. Your account will be suspended without payment at your next renewal date. 90 days after suspension, your account will be cancel. You have 90 days to change your mind by paying and reactivate your account.
3. Make money and not keeping your phone number
If you have a plan with high demand, you can let someone to take over your plan. Your phone number will go with the plan to the new owner.

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Great Citizen / Super Citoyen

Re: Stop/Cancel the service

@Abdulg 

 

Since PM is prepaid, you pay ahead of time. You can remove autopay information and use your plan until it finishes. I would recommend you keep your account because PM has the lowest price plans and you wont be charged if you don’t have an active credit card on file with autopay.

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Great Neighbour / Super Voisin

Re: Stop/Cancel the service

I lost my phone then how can i call 611 and i did not created the account The system did not accept the email which is on file I have the receipt which i got form the public mobile store from where  i bought the SIM. On that receipt the email is written but the system did not accept that email. thanks

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Mayor / Maire

Re: Stop/Cancel the service


@Abdulg wrote:

I lost my phone then how can i call 611 and i did not created the account The system did not accept the email which is on file I have the receipt which i got form the public mobile store from where  i bought the SIM. On that receipt the email is written but the system did not accept that email. thanks


Call 1-855-4PUBLIC to access the PM system.

 

If you still need assistance contact a moderator:

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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Mayor / Maire

Re: Stop/Cancel the service

Call 

l1 (855) 478-2542

Enter your number and follow the prompts to disable AutoPay.

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Great Neighbour / Super Voisin

Re: Stop/Cancel the service

In the previous post, the chat link is incorrect. @Abdulg Please click on the dialog button (small white box) on the bottom right of the screen for chat.

 

cdeepaks_0-1603212024296.png

 

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Mayor / Maire

Re: Stop/Cancel the service


@cdeepaks wrote:

In the previous post, the chat link is incorrect. @Abdulg Please click on the dialog button (small white box) on the bottom right of the screen for chat.

 

cdeepaks_0-1603212024296.png

 


The chat link works for me.

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Great Neighbour / Super Voisin

Re: Stop/Cancel the service

sorry it didn't work in my laptop. I tried in iPhone and it works 😊

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