@dwadams wrote:
I attempted to activate data on my Samsung S7 phone, following instructions found in community. The result was that I got data and lost talk capability. I reset my access point settings to default. Now when I try to make a call I get the message “SORRY WE CAN NOT COMPLEAT YOUR CALL. YOU DON’T HAVE AN ACTIVE LONG DISTANCE ADD-ON AND THIS CALL IS NOT COVERED BY YOUR PLAN. GET AN ADDON BY DIALING *611” My plan has Canada wide long distance and has always worked! I put my SIM card in another phone and tried it and got the same message, do obviously my problem isn’t the phone but the provider.
I tried to contacting a moderator, using instructions found in community, didn’t work.
I'm curious if you are on something like the $15 plan. Where you have 100 minutes, unlimited incoming calls and texting and 250 MB of data. If you are out of minutes, there are no overage charges, you lose that functionality until your renewal (or until you buy an add-on). Since you get the same error on another phone (which I assume was unlocked) then it isn't related to you accidentally changing something you shouldn't have while attempting to adjust your APN settings unless you repeated that when testing the SIM in another phone. Take a look in "My Account" and see what you are provisioned for in there. Anything you are out of usually just vanishes from there.
