So frustrated, don’t have service, cant add service

[KTB]

My account shows that I have a $50 available balance but I have no ability to see if I have any service remaining and my service is currently not working.  I have tried to add plans and it simply doesn’t work???

I’m using a browser, I’m not sure if there’s an app that would work better but I don’t have the option to add a plan and there’s nobody to call to actually activate the service what can I do?

[LovesToPM]

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@KTB wrote:

My account shows that I have a $50 available balance but I have no ability to see if I have any service remaining and my service is currently not working.  I have tried to add plans and it simply doesn’t work???

I’m using a browser, I’m not sure if there’s an app that would work better but I don’t have the option to add a plan and there’s nobody to call to actually activate the service what can I do?

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Can you show us a screenshot of your main self-serve page?

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[GinYVR]

@KTBI assume you have online access to your account not just via 611? Try the few tricks listed here

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...