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Mayor / Maire

Re: Showing only 1.5 GB ($35 Plan with AutoPay)

@Fastforce 

There are a lot of promotions that require you to activate online only. Perhaps the problem stems from the Wal-Mart rep either choosing the $35/1.5gb rather than the $35/2gb plan or maybe in store they only have the $35/1.5gb option available to them. However the moderators should just switch the plans for you.

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Mayor / Maire

Re: Showing only 1.5 GB ($35 Plan with AutoPay)

Even when you go to PublicMobile.ca it says active online..

 

Screenshot_20200703_092818_com.android.chrome.jpg

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Public Mobile

Re: Showing only 1.5 GB ($35 Plan with AutoPay)


@Jb456 wrote:

Even when you go to PublicMobile.ca it says active online..

 

Screenshot_20200703_092818_com.android.chrome.jpg


Hi everyone,

 

Happy Friday!

 

@computergeek541 We launched this offer as an online activation only offer for new customers, which is what was reflected on our website. At retail locations, this offer is not currently available.

 

Later, this plan became available on Self-Serve, which then allowed existing customers to take the offer. This would allow customers on the less rich version of this plan to take advantage of the extra data, if they wish to do so.

 

We've done automatic migrations in the past, but these can be tricky to execute as customer cycles can be tricky to predict (some fall into suspend, port out, etc.) and it could mean that we end up pursuing some customers for months trying to "upgrade" their plan.

 

Hope that makes sense,

Alan

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Retired Oracle / Oracle Retraité

Re: Showing only 1.5 GB ($35 Plan with AutoPay)

Thanks for the clarification, Alan_K.  @Jb456, I stand corrrected. 

 

I do understand the part about not wanting to try to make automatically make changes to customers' accounts. I do, however, feel that this situation with this member was avoidable. While I can see there being online-only promotions, when the offer is available to all existing customers, I believe that making the plan available at the retail-level may have been a simpler.

 

As to this being an online-only offer, I also don't believe that the bonus should be listed on the main plan page, requiring the customer to click on offer details to reveal this fact. On the homepage,  online activation is mentioned, but on the plan page, this information by default, is hidden.

 

While the online activation part is mentioned in Offer Details affer opening this specific plan's Plan Details, this information is missig from the terms and conditions on the page summarizing all plans.

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Good Citizen / Bon Citoyen

Re: Showing only 1.5 GB ($35 Plan with AutoPay)

Hello @Alan_K 

 

Do I need to do anything to have my newly account migrated like the others to the 2GB version of the plan?

 

I've sent a message to the mods, and I'm sure they have plenty of other messages they need to get through first.

 

 

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Retired Oracle / Oracle Retraité

Re: Showing only 1.5 GB ($35 Plan with AutoPay)

@Fastforce 

 

Unless there's another promotion that you were able to take advantage of that could possibly fall of your account resulting from a plan change, it may be easier to set your account up for a future-dated plan change  than to try to convince the moderators to include the bonus for the first 30 days.

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Mayor / Maire

Re: Showing only 1.5 GB ($35 Plan with AutoPay)

@Alan_K 

Thank you for the clarification as I suspected there was only one $35 plan option available for the salesperson to choose.

 

@Fastforce 

If the moderators are unable to switch you mid plan and as @computergeek541 suggested you just schedule a plan change on your next renewal you may be able to suggest to the moderator that once you use about 500mb of data that they reset your plan data back to 1.5gb for this cycle. Thus giving you the missing 500mb of bonus data. You may have to monitor your usage and when you get to 450mb used message them to reset. Just an idea as a work around......

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