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Service cut

Hannahwalsh1
Great Neighbour / Super Voisin

I was a day late paying my phone bill and my service was cut, I since have paid my bill however my service isn’t back on yet but my account says active. Wondering what to do next. 

2 REPLIES 2

p4bz
Great Neighbour / Super Voisin

I actually had the same issue today. I thought my due date was tomorrow but in fact it was today and I was suspended.

 

I logged in to my account and added a payment voucher and reactivated my suspended account. Make sure what ever method you apply funds via voucher or credit card that you give it about 5 or 10 mins to reactivate.

 

I also had to restart my phone and that seemed to take away the caution mark beside my status bar on my phone. 

 

If I had of did it the right the way from beginning and actually waited for at least 20 mins I wouldn't  have added more funds on top of what I already paid.

 

Kind Regards,

Pj

Hope this helps.

gblackma
Mayor / Maire

@Hannahwalsh1  please try tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

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