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Model Citizen / Citoyen Modèle

Sending and receiving pic mms using data

I have 2 phones on the $30 1gb plan, but noticed sending and receiving picture messages are using little bits of data each time when I check usage online it shows they are indeed using my data?

Mayor / Maire

Re: Sending and receiving pic mms using data

They do require data to be on but they shouldn't be using any. Add up your data usage, excluding mms data, and compair it to your total data usage on your main account page.

 

If you are still sure they are using data you will need to contact a moderator here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

Mayor / Maire

Re: Sending and receiving pic mms using data


@bud21ca wrote:

I have 2 phones on the $30 1gb plan, but noticed sending and receiving picture messages are using little bits of data each time when I check usage online it shows they are indeed using my data?


There is the usage detail and there is the overview. You'll see these lines in details but you won't see any increase in data usage in overview. Where it matters.

Model Citizen / Citoyen Modèle

Re: Sending and receiving pic mms using data

In the usage details it shows each pic message sent and received as using 1mb each then takes that off my data. I know its not much but adds up.

Mayor / Maire

Re: Sending and receiving pic mms using data

@bud21ca It won't be taken off your data plan, it should be excluded from your total usage.
Model Citizen / Citoyen Modèle

Re: Sending and receiving pic mms using data

It should be excluded but its being included. If I send or receive it says 1mb in usage details then I go to data overview and 1mb of usage is there for that event.

Mayor / Maire

Re: Sending and receiving pic mms using data


@bud21ca wrote:

It should be excluded but its being included. If I send or receive it says 1mb in usage details then I go to data overview and 1mb of usage is there for that event.


Do you mean the front, landing, overview page under add-ons or more usage details?

Model Citizen / Citoyen Modèle

Re: Sending and receiving pic mms using data

It shows up under more usage details as data event mms at 1mb, then on data usage on the landing page it adds it there to my data usage.

Model Citizen / Citoyen Modèle

Re: Sending and receiving pic mms using data

I found the issue, thanks to everyone. It is actually around the same time it sends a pic message my wifi cuts off to use mobile data for that event and something in the background is using a little data. Now to find the app that is using data.

Mayor / Maire

Re: Sending and receiving pic mms using data


@bud21ca wrote:

I found the issue, thanks to everyone. It is actually around the same time it sends a pic message my wifi cuts off to use mobile data for that event and something in the background is using a little data. Now to find the app that is using data.


From what I've been reading around here since I got here last May, time and time again somebody challenges the consumption counters and every time (as far as I know) it's something else.

Good sleuthing.