cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Roaming add-on doesn't work

Hello,

 

I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?

Model Citizen / Citoyen Modèle

Re: Roaming add-on doesn't work

@Marvin82You need to contact the moderators for refund / account issue.. however do note the US Roaming add ons only last for 10 days.

Town Hero / Héro de la Ville

Re: Roaming add-on doesn't work

usa roaming add on is only good for 10 days from purchase..if you purchased an add-on last year it wouldn't be good anymore .so not sure what you're asking for??
Screenshot_20190906_234608.jpg

 

Mayor / Maire

Re: Roaming add-on doesn't work


@Marvin82 wrote:

Hello,

 

I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?


Log into My Account...under Account Status, look for Plan Details. Click it and it'll tell you what add-ons you current subscribe to.

Be aware that the 10 Day US Roaming Add-on is only usable for ....10 days from the time you buy it.

Public Mobile has a no refund pilosophy...especially when customer errs.

Great Neighbour / Super Voisin

Re: Roaming add-on doesn't work

Okay, but then it should at least have worked the first time - it didn't

 How can I get my money back?

Great Neighbour / Super Voisin

Re: Roaming add-on doesn't work

How can I contact them?

Town Hero / Héro de la Ville

Re: Roaming add-on doesn't work


@Marvin82 wrote:

Okay, but then it should at least have worked the first time - it didn't

 How can I get my money back?


If you purchased add-on last year and been in USA three times since and never contacted them after your purchase when it originally did not work. I do not think they would provide any sort of refund.

 

But pic below shows how you can contact moderators.

Simon.JPG

 

Model Citizen / Citoyen Modèle

Re: Roaming add-on doesn't work

@Marvin82You can use this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 or use SIMon by clicking on the lower right hand corner.

 

Do expect a response could take 48hours or more.