Renewal didnt take

[brandonbushey]

Hi i just payed for another 3 months on my plan and the money is there but i cant make or receieve phone calls or have any data or send or recieve texts. My account is acctive i see the balance and the money came out of my account but on here it hasnt taken the money to activate the account? Why and how can i fix it

[MoreYummy]

If no service on renewal date after fund is taken, its the glitch again.  Only the staff can fix it.  but it will be done.  no worry

[mimmo]

@pushty15 same thing you need to contact the mods

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[pushty15]

I'm having the same problem.  I paid for the renewal today and the funds have been deducted however I cannot recieve or make any calls or texts.  It's as if the service is inactive.  If someone tries to call me it beeps twice and automatically hangs up on their phone.  My phone shows no notification of the call.

[will13am]

@brandonbushey, if you are having problems renewing, I suggest contacting the moderator team.  They should be able to fix the account problem.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...